Guest Experience Manager

Vor 3 Tagen

Saint Moritz, Schweiz Grace La Margna St Moritz Vollzeit

The GRACE LA MARGNA ST MORITZ invites you to discover a new lifestyle 365 days a year. Immerse yourself in a unique cosmos where the space of the Engadine is reflected. A hotel legend comes to life and sets new standards. The GRACE LA MARGNA ST MORITZ combines the glamorous past of St. Moritz, a place of longing, with the demands of a modern and cosmopolitan society. Here, tradition and modernity merge in a zeitgeisty mindset. Lean-Luxury meets Well-Staying. A new place-to-be for cosmopolitans and locals awaits you. Be a part of it

This new 5*-superior boutique hotel with 74 rooms and suites, 9 food & drink spots, spa, sports shop and much more will open its door in August 2023.


WHO WE NEED

We are looking for ambitious talents who will become the shapers of the new reborn legendary hotel in one of the most prestigious alpine resorts in the world. Are you expecting more than a job? Then let's GRACE together from now on


TLNT1_CH


WHAT WILL YOU DO?

  • Supervise the team acting as primary points of contact for guests from arrival to departure
  • Ensure guests receive personalized, seamless service throughout their stay
  • Oversee the collection and maintenance of detailed guest profiles to anticipate and tailor future visits
  • Lead the team in providing expert knowledge of the resort's amenities, ski facilities, local attractions, and events
  • Oversee arrangements for transportation, excursions, dining reservations, and other special requests
  • Coordinate bellstaff activities efficiently
  • Ensure a warm, professional welcome for guests at dining venues
  • Manage table reservations, seating arrangements, and special dining requests to enhance guest experiences
  • Conduct final checks of VIP rooms before guest arrivals
  • Coordinate and overseeing room personalization for VIP guests
  • Supervise the welcoming and rooming process for VIP guests
  • Manage luggage service and personalized in-room dining experiences
  • Offer bespoke unpacking, packing, and other personal assistance services
  • Act as the personal Concierge for VIP guests during their stay
  • Ensure outstanding brand awareness and standard
  • Create memorable, lasting and individual experiences
  • Be pro-active and very creative
  • Take ownership
  • Take responsibility in any part of the operational process
  • Have fun and broaden always your horizon

YOUR +sides
  • Your smile is infectious and you treat people as if they were your best friends
  • You go the extra mile to make the best first and last impression
  • You are a team player and enjoy helping others
  • You have a strong interest in hospitality and you are eager to learn
  • You can multi-task and work in a fast-paced environment
  • You lead with example and pride
  • You love to try new things and go a different path
  • You like to push your comfort zone to the edge
  • Guests always come first to you

WHAT'S IN FOR YOU AT GRACE?
  • Become a pioneer for the first hotel opening to happen in 100 years in St. Moritz in this segment
  • Fun, collaborative and caring environment where people are put first
  • Grace House for talents
  • Hands-on learning and training opportunities
  • F&B discounts & sporting activities free of charge
  • Cool uniform from an international luxury clothing brand
  • If needed state-of-the-art accommodation
  • And much, much more…

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