Senior ICT Services Manager

vor 3 Wochen

Nyon, Schweiz Michael Page Vollzeit

The Senior ICT Services Manager will be responsible for establishing, and managing, a smooth and efficient ICT operation within a rapidly expanding organization. Change management will be a key part of the role, from the perspectives of technology, processes, people and culture. The ideal candidate must be a proactive, innovative, and solution-oriented individual, with a successful background in ICT transformation and management, particularly in Office 365.

In addition to technical expertise, he/she must possess a capacity to drive and manage digital change within a developing organization to:

  • Increase productivity and efficiency
  • Improve decision making
  • Promote innovation and agility
  • Improve data security and compliance
  • Enhance stakeholder experience; and
  • Develop collaboration and communication



The successful individual must be skilled not only in understanding and implementing new technologies, but in leading change management processes to ensure smooth transitions, and widespread acceptance, of new systems and digital practices.

The ability to effectively communicate with a wide range of stakeholders, and to build consensus around new initiatives, is crucial.

The role is based at ECA's offices in Nyon, Switzerland. Some travel within, and outside of, Switzerland may be required from time to time.CORE RESPONSIBILITIESReporting to the Membership Project Leader, who is an experienced IT professional, the Senior ICT Services Manager will be responsible for:

* Developing, executing, and owning the organisation's ICT strategy.

* Architecting and maintaining digital systems, with a focus on optimization and rationalization of Office 365-based infrastructure.

* Working closely with departmental leads to identify efficiency improvement opportunities via the deployment of cost-effective digital solutions.

* Continually reviewing, auditing and improving the organisation's ICT infrastructure.

* Owning all ICT tender processes, culminating in the selection of high quality and cost-effective digital solutions and in implementing these with minimal business disruption.

* Designing and implementing a robust cybersecurity strategy for ECA and by extension its members (as a service).

* Managing the procurement process for all ICT hardware and software.

* Delivering a first-class service and high-quality support to all users internally and within ECA's membership.

* Effective management of all ICT service providers and ensure high-quality service delivery in accordance with all service agreements.

* Owning & driving all ICT projects from initial concept stage through to successful implementation.

* Ensuring full compliance with all ICT related regulations and implement industry best practice.

* Horizon scanning to identify future efficiency opportunities.

* Managing and developing ECA's ICT Officer (direct report to this role).


EXPERIENCE

* Minimum of 5-7 years' experience managing ICT operations.

* Experience of managing a team and successfully leading an ICT function.

* Proven experience with Office 365 architecture, management and optimization.

* Demonstrable track-record of successfully delivering ICT solutions in a fast-growing organization.

* Multiple successful experiences of leading vendor selection and service delivery management.EDUCATION

* Bachelor's degree in ICT, Computer Science or related field (Masters' degree is advantageous).

* Relevant professional certifications in ICT management, especially Office 365, and project management.

* Language skills: Fluent in both English and French (additional languages are advantageous).SKILLS

* Strong technical and architectural knowledge of ICT systems, particularly Office 365.

* Exceptional change management skills, with a proven ability to lead and manage cultural shifts within an organization embarking on a digital transformation journey.

* Excellent and proven project management skills, with a track-record of successfully delivering ICT projects.

* Strong analytical and problem-solving skills, with an ability to foresee potential issues and risks, and to proactively identify and develop solutions.

* Excellent people skills, with the ability to cultivate and maintain strong working relationships with colleagues and external providers.

* Outstanding communication skills, both verbal and written, with the ability to convey technical information in a concise and understandable way to non-technical colleagues and stakeholders.

* Highly organized with strong attention to detail.

* Self-motivated, able to work autonomously and as part of a team.

* Strong understanding of data privacy and security protocols.

* Comfortable in managing simultaneous projects and in working to tight deadlines.

  • Senior HR Manager employee relations

    vor 3 Wochen

    Nyon, Schweiz Michael Page Vollzeit

    Handle all facets of employee relations, including performance management, investigations including reports, discipline, separations, re-classifications, equity increases, and resolutions to employment disputes.Manage Compensation & Benefits decisions such as reviewing and approving decisions related to the salary management guidelines, managing the annual...

  • Italian-speaking Customer Service Manager

    vor 4 Wochen

    Nyon, Waadt, Schweiz Beckman Coulter International SA Vollzeit

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Bilingual Senior HRBP

    vor 3 Wochen

    Nyon, Schweiz Michael Page Vollzeit

    HR Operations and Policy Management:Manage and update various HR plans, policies, and procedures across the organization.Ensure accurate maintenance and updating of HR information system records; generate necessary reports.Actively contribute to the creation and implementation of innovative personnel policies and procedures.Talent Acquisition :Lead the...

  • Event Workforce Assistant

    vor 2 Wochen

    Nyon, Schweiz UEFA Vollzeit

    Job information:Division / Unit: UEFA Events SA / CEO OfficeContract type: PermanentStart date: 02.08.2024Location: NyonMain goal:The Event Workforce Assistant will facilitate and standardise UEFA Events SA's external workforce hiring process and manage its pool of freelancers by coordinating with the internal legal, HR, ICT and finance teams, consulting the...

  • Event Workforce Assistant

    vor 2 Wochen

    Nyon, Schweiz UEFA Vollzeit

    Job information:Division / Unit: UEFA Events SA / CEO OfficeContract type: PermanentStart date: 02.08.2024Location: NyonMain goal:The Event Workforce Assistant will facilitate and standardise UEFA Events SA's external workforce hiring process and manage its pool of freelancers by coordinating with the internal legal, HR, ICT and finance teams, consulting the...

  • Event Workforce Assistant

    vor 3 Wochen

    Nyon, Schweiz UEFA Vollzeit

    Job information:Division / Unit: UEFA Events SA / CEO OfficeContract type: PermanentStart date: 02.08.2024Location: NyonMain goal:The Event Workforce Assistant will facilitate and standardise UEFA Events SA's external workforce hiring process and manage its pool of freelancers by coordinating with the internal legal, HR, ICT and finance teams, consulting the...

  • Italian-speaking Customer Service Manager

    vor 4 Wochen

    Nyon, Schweiz Beckman Coulter International SA Vollzeit

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Vendeur/ Vendeuse en Pièces Détachées

    Vor 4 Tagen

    Nyon, Schweiz SWISS AUTOMOTIVE GROUP Vollzeit

    **SAG Schweiz AG** une entreprise du Swiss Automotive Group, est connue comme le - **leader du marché** des pièces de rechange automobiles avec le plus grand réseau de distribution dans toutes les régions linguistiques de Suisse. Avec nos plus de 1'000 collaborateurs, nous appliquons avec succès dans la branche automobile une stratégie multimarques...

  • Event Workforce Assistant

    vor 2 Wochen

    Nyon, Schweiz UEFA Vollzeit

    Key responsibilities:- Perfecting a freelancer's experience with UEFA Events SA, from onboarding and training to deployment and invoicing - Contributing to the continued development of the freelancer database by an external ICT provider, including discussing technological advances, analysing possible developments and liaising with internal and external...

  • Event Workforce Assistant

    vor 2 Wochen

    Nyon, Schweiz UEFA Vollzeit

    Key responsibilities:- Perfecting a freelancer's experience with UEFA Events SA, from onboarding and training to deployment and invoicing - Contributing to the continued development of the freelancer database by an external ICT provider, including discussing technological advances, analysing possible developments and liaising with internal and external...

  • Senior Cloud Architect Expert

    vor 3 Wochen

    Nyon, Schweiz Generali Vollzeit

    Are you passionate about improving things and willing to interact as a transformation enabler? We are in the middle of a digital transformation of our Avanti 2027 strategy. As a Senior Cloud Architect Expert, you'll get to design, build, deliver programs or systems for business clients using your technical expertise, and translate complex requirements into...

  • Responsable Service Gestion Des Absences Et

    Vor 4 Tagen

    Nyon, Schweiz Die Mobiliar Vollzeit

    Responsable Service Gestion des Absences et Sinistres (f/h/d) chez Trianon, une filiale de la Mobilière **Service clients** / **Nyon** / **Personnes avec expérience de conduite** / **Durée indéterminée** / **100%** Dans cette fonction, vous conduisez une équipe constituée d'environ 12 gestionnaires et spécialistes chargés du traitement des...

  • Senior Market Access

    vor 3 Wochen

    Nyon, Schweiz Edwards Lifesciences Vollzeit

    Be the strategic partner for local Government, Healthcare Institutes, Hospitals, Patients and Business Units to enable and improve market access of innovative therapeutic solutions for structural heart disease and advanced critical care technologies to simplify decision-making in the hospital environment. Key Responsibilities: • Pro-actively lead and...

  • Vendeur/vendeuse en Pièces Détachées Automobiles

    vor 4 Wochen

    Nyon, Schweiz SWISS AUTOMOTIVE GROUP Vollzeit

    **SAG Schweiz AG** une entreprise du Swiss Automotive Group, est connue comme le - **leader du marché** des pièces de rechange automobiles avec le plus grand réseau de distribution dans toutes les régions linguistiques de Suisse. Avec nos plus de 1'000 collaborateurs, nous appliquons avec succès dans la branche automobile une stratégie multimarques...

  • Manager Fitness Club

    vor 2 Wochen

    Nyon, Schweiz Migros Vollzeit

    Ce que tu accomplisTu encadres et accompagnes nos clients tout au long du processus d’entraînement, tu élabores des programmes d’entraînement et motives nos clients en tant que prestataire d’excellenceTu es le garant de la mise en place et du respect des process opérationnels et tu manages tes collaborateurs et apprentis et tu participes activement...

  • HR Business Partner

    vor 3 Wochen

    Nyon, Schweiz Michael Page Vollzeit

    Provide HR support and advice to designated groups or business units, responding to requests, analyzing situations, interpreting policies and guidelines, and recommending practical and effective solutions.Serve as a primary point of contact for employees and managers in the supported units, fostering a trusting and consultative relationship across all levels...

  • Manager de Shift

    Vor 4 Tagen

    Nyon, Schweiz AJ Conseil Vollzeit

    Notre client enseigne de restauration rapide est la marque de restaurant la plus populaire sur le territoire helvète nous recehrechons un**: - Manager de Shift H/F** Vous serez responsable de la gestion opérationnelle du restaurant. Vos principales responsabilités comprennent la supervision des opérations quotidiennes, la formation de l'équipe, le...

  • Manager Fitness Club

    vor 3 Wochen

    Nyon, Schweiz ACTIV FITNESS Vollzeit

    Tu évolues dans le secteur du fitness depuis de nombreuses années et tu souhaites donner toi-même le ton en tant que manager ? L’excellence de l’expérience client te tient à cœur ? Tu affiches une personnalité d’encadrant responsable et motivé ? Alors tu es au bon endroit ! Remarques importantes Toutes les candidatures sont les bienvenues, mais...

  • Comptable

    vor 4 Wochen

    Nyon, Schweiz Adecco Vollzeit

    Pour une société de services comptables et fiscaux située sur la Côte, offrant une gamme complète de services de comptabilité, d'audit, de fiscalité et de conseil financier à une clientèle diversifiée, nous sommes à la recherche d'un/e comptable fiduciaire compétent/e et motivé/e pour rejoindre une équipe dynamique. **Responsabilités** En...

  • Network and Security Engineer

    vor 3 Wochen

    Nyon, Schweiz Michael Page Vollzeit

    Design, implement, and maintain network security solutions utilizing Fortinet products.Configure and manage firewalls, VPNs, IDS/IPS, and other security appliances.Monitor network traffic for potential security threats and respond promptly to incidents.Conduct regular security assessments and vulnerability scans to identify and mitigate risks.Collaborate...