Customer Services Head Switzerland

Job ID 484837 Veröffentlicht seit 13-Nov-2025
Organisation Siemens Healthineers Tätigkeitsbereich Customer
Services Unternehmen Siemens Healthineers International AG
Erfahrungsniveau Experienced Professional Beschäftigungsart
Vollzeit Arbeitsmodell Hybrid (Mobiles Arbeiten/ Arbeiten vor Ort)
Vertragsart Unbefristet Standort(e) - Zuerich - Zuerich - Schweiz
Do you want to help create the future of healthcare? Our name,
Siemens Healthineers, was selected to honor our people who dedicate
their energy and passion to this cause. It reflects their
pioneering spirit combined with our long history of engineering in
the ever-evolving healthcare industry. At Laboratory Solutions
(LS), we’re shaping the future of diagnostics with smart
automation, digital innovation, and reliable lab systems that
improve patient outcomes and empower healthcare professionals.
We’re looking for a Country Service Head Switzerland, Laboratory
Solutions (LS) Customer Services (CS) to lead service excellence,
drive customer satisfaction, and deliver tailored solutions that
meet local market needs. This pivotal role blends leadership,
innovation, and collaboration—backed by Siemens Healthineers’
global expertise. Enjoy a flexible, dynamic environment where you
can grow beyond your comfort zone—personally and professionally.
Ready to make an impact? Come and join our team This position
reports to the Head of LS Central-Eastern Europe (CEE) Zone for
Customer Service and has the following goals and responsibilities:
Your tasks and responsibilities: - Work with CBL (Country Business
Lead for LS) to ensure customer satisfaction with our instruments,
supplies and services - Manage Territory Service engineers/
/Application Specialists/Team Leads ensuring that they are equipped
to - and capable of - supporting delivery according to the Customer
Satisfaction and contract obligations achieving operational KPI's.
- Managing the Key account relationship from service perspective in
the country to ensure close alignment with CBL to grow our Share of
Wallet (SOW) at account level. - Continuously improving the cost at
high-cost accounts by utilizing the Cost dashboards and working
closely with CBL to agree on an action plan. - Ensure tools and
infrastructure is in place to meet LS (Lab Solution) business
objectives and manage the process delivery to the field and our
customers. - Working closely with Zone Head and Zone supporting
functions in supporting the HQ objectives and goals with regards to
KPIs and operational excellence and efficiently. - Ensure that
Service KPI is within the given target and drive initiatives to
increase the productivity and document these projects in our
dedicated tools. - Design, implement and continuously improve
operations processes to ensure a high quality of service, contract
obligations are met, internal requirements are met (information
tracking, reporting, costing etc.), and financial targets achieved.
- Work with CBL (Country Business Lead for LS) to develop and
action budgets for Operations, including budgets for capital
expenditure required to ensure operations are correctly equipped
with tools, spares, and test equipment. - Support develop and
implement strategic directions in Healthcare IVD with CS management
and Exec management. - Implementing the service budgets by
including the installed base development, the
contractual/non-contractual work and service sales programs in
accordance the defined Healthcare target agreements within the
selected country/Countries. - Working closely with Local Finance
teams to identify Service costs improvement initiatives and align
with CBL to develop a plan to reduce the service costs. Your
qualifications and experience: - 5-10 years’ experience in service
operations. - 3-5 years of direct people’s management - University
degree is advantage. - Experience in data analysis and reporting. -
Familiar with finance data and evaluations. - Experience in
Diagnostics business is MUST. Attributes and skills: - Leadership
skills (Couching, Mentoring. Motivating). - Native living in
Switzerland with proficiency in German, French and English is a
must . further European languages like Italian or other CEE country
languages are plus. - Project management skills is an advantage.· -
Very strong Administration skills and structures follow up
thinking. - Effective communication skills as well as high social
skills, openness, and tolerance, “Can do”- mentality, structured
work methods, strong analytical skills, good time management and
very good sense for numbers complete your profile Who we are: We
are a team of more than 73,000 highly dedicated Healthineers in
more than 70 countries. As a leader in medical technology, we
constantly push the boundaries to create better outcomes and
experiences for patients, no matter where they live or what health
issues they are facing. Our portfolio is crucial for clinical
decision-making and treatment pathways. How we work: When you join
Siemens Healthineers, you become one in a global team of
scientists, clinicians, developers, researchers, professionals, and
skilled specialists, who believe in each individual’s potential to
contribute with diverse ideas. We are from different backgrounds,
cultures, religions, political and/or sexual orientations, and work
together, to fight the world’s most threatening diseases and enable
access to care, united by one purpose: to pioneer breakthroughs in
healthcare. For everyone. Everywhere. Sustainably. To find out more
about Healthineers’ specific businesses, please visit our company
page here . As an equal opportunity employer, we welcome
applications from individuals with disabilities. Data Privacy: We
care about your data privacy and take compliance with GDPR as well
as other data protection legislation seriously. For this reason, we
ask you not to send us your CV or resume by email. We ask instead
that you create a profile where you can upload your CV. Setting up
a profile also lets us know you are interested in career
opportunities with us and makes it easy for us to send you an alert
when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job
postings or suspicious recruiting activity by persons that are
currently posing as Siemens Healthineers recruiters/employees.
These scammers may attempt to collect your confidential personal or
financial information. If you are concerned that an offer of
employment with Siemens Healthineers might be a scam or that the
recruiter is not legitimate, please verify by searching for the
posting on the Siemens Healthineers career site. To all recruitment
agencies: Siemens Healthineers does not accept agency resumes.
Please do not forward resumes to our jobs alias, employees, or any
other company location. Siemens Healthineers is not responsible for
any fees related to unsolicited resumes. As an equal opportunity
employer, we welcome applications from individuals with
disabilities Bewerben Teilen - Email - WeChat - WhatsApp - X | Link
kopieren