Operational efficiency consultant

vor 3 Wochen

Geneva, Schweiz Michael Page Vollzeit

The Officer, Operational Efficiency will oversee an integrated approach to business development and continuous improvement for the grant management processes under their responsibility. Key responsibilities include:

Grant Regulations and Project Management:

  • Coordinate the development of grant management regulations and operational policies across divisions.
  • Ensure the quality of deliverables aligns with the operational efficiency approach.
  • Propose timelines, define tasks and resource requirements, execute project activities, and track deliverables.
  • Conduct stakeholder management activities, monitor and report on progress, and proactively resolve issues.
  • Chair cross-functional meetings, participate in special projects, and provide inputs on grant management regulations.



Grant Operational System Design:

  • Track and propose future operational system needs and assess resource needs and benefits.
  • Develop and revise grant management procedures in consultation with business owners.
  • Coordinate with business process owners and specialists for an integrated review of proposed changes.
  • Develop business requirements, coordinate with IT on solutions development, and manage user acceptance testing.



Business Process Change Management & Support:

  • Develop change management plans and materials in coordination with business owners and the Change Coordination team.
  • Execute change management activities, implement an end-user support model, and ensure timely support for user queries and incidents.



Compliance Monitoring & Learning:

  • Propose a risk-based monitoring approach for grant business processes.
  • Monitor operational efficiency metrics, document exceptions, and report to senior managers.
  • Draft FAQs for policy, process, and systems-related questions based on support queries.
  • Undertake periodic diagnosis of operational business processes for improvements and good practices.



Additional Tasks:

  • Undertake additional tasks as requested by the Head, Grant Portfolio Solutions and Support or Senior Manager, Operational Efficiency.



Deliverables:

  • Reduction in workload and duration of key grant management processes over time.
  • Successful delivery of project activities and milestones for the grant management transformation initiative.
  • On-time delivery of business process changes according to agreed corporate timelines.
  • Successful implementation of change management.
  • Reduction in support queries and user errors.
  • Longer-term improvement in individual performance of grant management staff on key operational efficiency metrics.

  • Experience with project management methodology;

    * Experience coordinating between cross-divisional teams;

    * Experience implementing organizational change using change management

    techniques.

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