Team Leader Complaint Management

vor 1 Monat

Haag Rheintal, Sankt Gallen, Schweiz medmix AG Vollzeit

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2'600 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland. Our shares are traded on the SIX Swiss Exchange (SIX: MEDX).

  • Lead of the team Complaint Management
  • Ensure handling, organization, coordination, documentation and reporting of complaints.
  • Responsible also for of Post Market Surveillance and Vigilance activities for medical devices.
  • Handling, coordination and documentation of Corrections (warehouse checks, block of possibly affected stock, organization of rework etc.)
  • Support other medmix sites in regards of quality issues
  • Reporting: set up of 8D reports; reporting and escalation of complaints to the management; periodic quality KPI reporting, trending, and information for the management reviews
  • Ensuring compliance with regulatory requirements in regards to ISO9001, ISO13485 and MDR, especially regarding Complaint Handling, Vigilance and CAPA
  • Ensuring compliance with regulations relating to environmental protection, occupational safety, health protection and fire prevention
  • Additional tasks: support CAPA- and other activities (as p.ex. Audit findings)
  • Degree in Engineering / or Life Sciences
  • Professional experience in a similar role, incl. complaint handling, CAPA and vigilance
  • Knowledge of Quality Management and Regulations (ISO9001, ISO13485, MDR)
  • Knowledge on 8D Process
  • English and German are required (strong communication, verbal and written)
  • Hybrid working model
  • Opportunity for your development
  • Great team and working atmosphere

medmix is an equal opportunity employer, committed to the strength of a diverse workforce.

93% of our employees would go above and beyond to deliver results – do you have the drive to succeed? Join us and boost your career, starting today

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