Global Head of Quality, Service

vor 4 Wochen

Zürich, Zürich, Schweiz Hitachi Energy AG Vollzeit

As Global Head of Service Quality you will establish and maintain all necessary systems and tools required to deliver stable performance and sustainable improvements across the Services Business such that we meet or exceed customer expectations.

You'll define and implements short-, medium- and long-term strategic actions to improve Services Quality in the entire value chain. Furthermore, you will manage global quality processes in the respective area of responsibility, as well as drive quality related certification activities and audits to maintain the required quality management system. Additionally you will focus on long term strategic actions to improve customer satisfaction, safety, operating efficiency, quality, and productivity in Services Business.

Your responsibilities

  • Act as a Role Model for the behavior required to support a Quality & Improvement Culture in Services Business
  • Influence Senior Manager and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Q&CI strategies globally
  • Define and implement the Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives
  • Manage Services Quality and CI function, including capability development, work force management, footprint, and succession
  • Ensure the Voice of the Customer is represented within the local business, by utilization of customer feedback processes like customer surveys, complaint resolution and result of customer feedback data analysis
  • Establish, maintain, and administer a certified QMS in compliance with Company regulations and all external certifications as required
  • Govern both global and local process owners to ensure the timely management of their accountable content
  • Ensure appropriate quality assurance methods are applied to prevent mistakes when delivering products, projects or services to customers enabling Hitachi Energy to meet customer and stakeholder needs and expectations
  • Monitor and utilize analytics of Quality data from all parts of the business to identify risks, failures, and non-conformances within the businesses
  • Ensure that appropriate corrective and preventive actions are taken, and solutions are managed to closure
  • Drive towards a learning organization enhancing lessons learned, best practice sharing and audit processes
  • Utilize requirements management, risk management and process performance measurement to ensure effective internal controls are in place to meet customer, product, project and service requirements across the business
  • Design, implement, execute and continuously improve a system or framework in order to generate, prioritize and execute improvement ideas
  • Drive the behavior and actions to support a data driven culture
  • Define and manage a robust control system to ensure that all relevant Q&CI processes are performing or delivering according to plan

Your background

  • 10+ years of proven professional and senior leadership experience in Service Quality
  • Engineering degree or equivalent
  • Excellent communication and relationship-building capabilities, as well as solid business acumen
  • Extensive experience in managing complex projects with multiple resources and stakeholders with ability to work under pressure to meet demanding deadlines
  • Lean 6Sigma, Black Belt / Green Belt
  • ISO certification and Auditing
  • Strong working knowledge in Quality Management Systems and Continuous Improvement Project Management
  • Experience with Performance Management and Analytics
  • Skilled in Project & Site Quality Management (e.g. PMI)
  • Knowledge of Advanced Product Quality Planning (APQP)
Jetzt bewerben

Ort
Zurich, Zurich, Switzerland
Baden, Aargau, Switzerland
Mannheim, Baden-Württemberg, Germany

Jobtyp
Full time

Erfahrung
Experienced

Position
Quality Management

Vertrag
Regular

Veröffentlichungsdatum

Referenznummer
R0046892

  • Global Head of Quality, Service

    vor 3 Wochen

    Zürich, Zürich, Schweiz Hitachi Careers Vollzeit

    Description As Global Head of Service Quality you will establish and maintain all necessary systems and tools required to deliver stable performance and sustainable improvements across the Services Business such that we meet or exceed customer expectations. You'll define and implements short-, medium- and long-term strategic actions to improve Services...

  • Global Head of Quality, Service

    vor 2 Monaten

    Zürich, Zürich, Schweiz Hitachi Careers Vollzeit

    Description As Global Head of Service Quality you will establish and maintain all necessary systems and tools required to deliver stable performance and sustainable improvements across the Services Business such that we meet or exceed customer expectations. You'll define and implements short-, medium- and long-term strategic actions to improve Services...

  • Head of Research Area "governance of Global

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Department of Political Science (IPZ) Vollzeit

    Department of Political Science (IPZ)_Head of Research Area "Governance of Global Inequalities"Head of Research Area "Governance of Global Inequalities"Place of work: Institut für Politikwissenschaft, Affolternstrasse, Zürich, Switzerland

  • Head of Accounting

    vor 2 Monaten

    Zürich, Zürich, Schweiz State Street Global Advisors AG Vollzeit

    This business critical role is based in Europe. We are open to considering qualified candidates based in significant locations where we operate in Europe which includes the UK, Ireland, Germany, Poland. Switzerland, Italy or Luxembourg. State Street is a global provider with $44 trillion in assets under custody and/or administration and $3.7 trillion under...

  • Head of Training

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Safeguard Global Vollzeit

    Our client is a global leader in _Haute Horlogerie_, the artistry of watchmaking, this group operates through various Houses and Manufacturing Units. The brand's collections include iconic names, representing Artistry and craftsmanship which shine through their exquisite guilloché dials, enamel work, and gem-setting work. Their cutting-edge industrial...

  • Head of Global Customer, Client

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Swarovski Vollzeit

    Head of Global Customer, Client & After Sales Service page is loaded Head of Global Customer, Client & After Sales Service Apply locations Zurich, CH time type Full time posted on Posted 11 Days Ago job requisition id R-91528 At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. As a Head of Global Customer,...

  • Head of Global Customer, Client

    vor 1 Monat

    Zürich, Zürich, Schweiz Swarovski (Schweiz) AG Vollzeit

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. As a Head of Global Customer, Client & After Sales Service you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive,...

  • Head of Global Customer, Client

    vor 3 Wochen

    Zürich, Zürich, Schweiz Swarovski (Schweiz) AG Vollzeit

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. As a Head of Global Customer, Client & After Sales Service you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive,...

  • Head of Global Warehouse Operations CoE

    vor 1 Monat

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsHead of Global Warehouse Operations CoELocation: ZurichApply for this roleSupply ChainSupply ChainIn shortJoin us in revolutionizing our global warehouse operations and delivering excellence across our distribution network As our new Head of Global Warehouse Operations Center of Excellence (CoE), your mission is to chart the course and set a...

  • Head of Global Warehouse Operations CoE

    vor 3 Wochen

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsHead of Global Warehouse Operations CoELocation: ZurichApply for this roleSupply ChainSupply ChainIn shortJoin us in revolutionizing our global warehouse operations and delivering excellence across our distribution network As our new Head of Global Warehouse Operations Center of Excellence (CoE), your mission is to chart the course and set a...

  • Head of Fp&a, Global Cocoa

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Barry Callebaut Vollzeit

    Head of FP&A, Global CocoaLocation:Zurich, ZH, CH, 8005At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the...

  • Head of Direct Procurement

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Takeda Pharmaceutical Vollzeit

    The Future Begins HerePeople First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future.It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.At Takeda, we earn the trust of society and our customers through our values of Takeda-ism:...

  • Head of Apparel Product Integrity

    Vor 5 Tagen

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsHead of Apparel Product IntegrityLocation: ZurichApply for this roleApparel & Accessories Product CreationApparel & Accessories Product CreationIn shortThis is your opportunity to join one of the world's fastest growing sports companies.As the Head of Apparel Product Integrity, you are responsible for ensuring that On's product meets and...

  • Head of Apparel Product Integrity

    vor 2 Monaten

    Zürich, Zürich, Schweiz On AG Vollzeit

    ‹ Back to jobsHead of Apparel Product IntegrityLocation: ZurichApply for this roleApparel & Accessories Product CreationApparel & Accessories Product CreationIn shortThis is your opportunity to join one of the world's fastest growing sports companies.As the Head of Apparel Product Integrity, you are responsible for ensuring that On's product meets and...

  • Head of Sales

    Vor 5 Tagen

    Zürich, Zürich, Schweiz DSJ Global Vollzeit

    Are you an experienced sales leader with a passion for the freight forwarding industry? Do you have a proven track record of success in the Swiss market? If so, we want to hear from youAbout Us: We are a rapidly growing, international freight forwarder with a reputation for excellence and innovation. Our mission is to provide top-tier logistics solutions...

  • Head of Accounting

    Vor 5 Tagen

    Zürich, Zürich, Schweiz PharmiWeb: Global Life Science Jobs Vollzeit

    Head of AccountingOur client is seeking a highly skilled and experienced professional to take on the role of Head of Accounting. This position involves comprehensive responsibility for the financial accounting of all subsidiaries, ensuring the timely preparation of monthly, quarterly, and annual financial statements in compliance with legal, tax, and...

  • Global Head of Liability Underwriting, 80-100%

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Zurich Insurance Company Ltd Vollzeit

    Zurich Insurance Company Ltd Zurich, SwitzerlandPosted 1 day ago Permanent Competitive Due to an internal promotional move, an exciting role has developed to join our team. The role provides an opportunity to join the Global Underwriting Team working with colleagues around the globe. This role will provide underwriting guidance and oversight to business...

  • Head of Apparel Product Integrity

    Vor 5 Tagen

    Zürich, Zürich, Schweiz On Vollzeit

    Team for Career SiteApparel & Accessories Product CreationIn shortThis is your opportunity to join one of the world's fastest growing sports companies. As the Head of Apparel Product Integrity, you are responsible for ensuring that On's product meets and exceeds consumers expectations in terms of quality, construction, workmanship, and functional...

  • Head of Apparel Product Integrity

    vor 3 Wochen

    Zürich, Zürich, Schweiz On Vollzeit

    Team for Career SiteApparel & Accessories Product CreationIn shortThis is your opportunity to join one of the world's fastest growing sports companies. As the Head of Apparel Product Integrity, you are responsible for ensuring that On's product meets and exceeds consumers expectations in terms of quality, construction, workmanship, and functional...

  • Global Head of Sales Medical

    Vor 5 Tagen

    Zürich, Zürich, Schweiz Hersteller von High-Tech Komponenten der Medizintechnik Vollzeit

    Gestalten Sie als Global Head of Sales (m/w/d) das internationale Wachstum eines Schweizer Herstellers von High-Tech Komponenten der Medizintechnik. Sie agieren vor Ort und vom Homeoffice aus der Schweiz oder Deutschland.**Ihre Aufgaben**:- Strategische Weiterentwicklung der Business Unit Medical mit Fokus auf "Commercial Excellence", verbunden mit der...