Field Service Application Engineer
vor 3 Wochen
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. As a global company we are committed to a sustainable operating model, as demonstrated by our net zero 2050 commitments on greenhouse gases, as well as to the work experience and development of our employees as recognised through our numerous Great Place To Work (GPTW) awards. Information about Agilent is available at
We are currently looking for a Field Service Application Engineer - LC-MS (FSAE) to join the Switzerland & France Regional Customer Support Organization (CSO). You will be a part of a professional team of Application Specialists in the Agilent's Life Sciences and Applied Markets Group. In this role, you will support our customers by providing application support and demonstrating our instrumentation and analytical workflows to our clients across Switzerland.
Your main responsibilities will be:
- Understand customer's challenges, recommend solutions, and ensure highest customer satisfaction
- Communicate & position the results to customers through presentations, scientific conferences, seminars, workshops, digital content generation and user meetings
- Travel to customer sites to install our solutions, implement methods, provide application consulting, and deliver on-site customer trainings classes
- Provide your application and market expertise at every level of the value chain, by working closely with product managers, marketing managers, sales teams, customer support and opinion leaders
- Maintain and expand your expertise including the latest scientific findings, market & technology trends, industry benchmarks & regulations and positioning of the competition
- Work closely with the pre-sales team, to ensure our customer promises will match our customer expectations
- As the Regional Switzerland & France Field Service Application Engineer you will deliver internal trainings/workshops and mentoring related to main standardized applications, to other CSO members developing their applications/workflow capabilities"
For this role, you would ideally be based in Switzerland working remotely by travelling to customer sites in the country and also in Eastern France.
QualificationsWe are looking for a motivated individual with the following background:
- University Degree in Life Science (Chemistry, Biochemistry, Biotechnology...)
- Significant hands-on experience on method development with LC-MS
- A first customer facing, training or teaching experience would be a strong plus
- Full fluency in English. Additional fluency in French and/or German would be a strong advantage
On a personal level, you are customer oriented, proactive and you like solving problems. You enjoy sharing your expertise and working both autonomously and as part of an international team. Finally, you also have great communication skills to interact with many internal and external partners.
What we offer:
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance...
- Company car
- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
You will become part of a company that works according to these values:
We move life sciences and diagnostics forward, care about the needs of our customers and strive to ensure people are treated consistently, fairly and with respect. We deliver effective life science and diagnostic solutions valued by our customers.
We will make sure you get all the training and development opportunities you need to become the best in your field
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Option to Work RemoteYes
Travel Required75% of the Time
ScheduleSchedule:Full time
ShiftDay
DurationNo End Date
Job FunctionServices & Support
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