Field Service Engineer
vor 1 Woche
For our client in biotechnology industry, Kelly Life Science is looking for a:
Field Service Engineer (Chromatography)
(Permanent contract)
Your mission:
- Installation, preventive maintenance, instrument qualification and troubleshooting of Chromatographic Devices withing Switzerland (focus in Romandie)
Your responsibilities:
- Efficiently schedule service visits to meet and exceed customer expectations in collaboration with customer care center
- Installation and demonstration for the Chromatography portfolio
- Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability
- Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements
- Analyze instrument failures
- Contribute to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices
- Perform all Service Activities in line with internal rules and customer regulations
- Ensure the highest professional relationship with customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible
- Manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
- Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others)
Your profile:
- Technical education or chemical background
- 2-3 years' experience servicing of our Chromatography products or as a user
- Curiosity about analytical instruments, systems, applications, new products and technologies
- Driving license
- Excellent inter-personal, self-motivational and negotiating skills
- Strong problem solving skills
- Passion to travel mainly within Switzerland. For training or special calls, international traveling including all EMEA Territory and the US is required.
- Fluent in French and English, German is a plus
Your contacts at Kelly:
Kévin Chauvin & Manon Tenaud
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