Associate Services Support Officer

vor 4 Wochen

Genf, Genf, Schweiz WIPO - World Intellectual Property Organization Vollzeit

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:

please note that the deadline for applications is indicated in local time as per the time zone of the applicant's location.


1. Organizational Context
a.
Organizational Setting
The position is located in the International Union for the Protection of New Varieties of Plants (UPOV).


In accordance with the UPOV Convention, the main objectives of UPOV are (i) to provide and develop the legal, administrative and technical basis for international cooperation in plant variety protection; (ii) to assist States and organizations in the development of legislation and the implementation of an effective plant variety protection system; and (iii) to enhance public awareness and understanding of the UPOV system of plant variety protection.

UPOV's Secretariat is the Office of the Union which carries out all the duties and tasks entrusted by its governing body:
the UPOV Council.

b.
Purpose Statement


The incumbent acts as an Associate Services Support Officer and is responsible for providing comprehensive customer support for UPOV Services to assist UPOV members in implementing the UPOV system of plant variety protection.

The incumbent also provides support for the management and implementation of UPOV activities, including Funds-in-Trust initiatives.

c.
Reporting Lines
The incumbent works under the supervision of the Vice Secretary-General.

d.
Work Relations


The incumbent interacts with a wide range of colleagues within the UPOV Office, the World Intellectual Property Organization (WIPO), UPOV members, stakeholders, international experts and external providers.


2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Provide technical and administrative support for the development and implementation of UPOV Services, materials, and projects, in particular UPOV e-PVP and its components (UPOV PRISMA, PLUTO Database, Administrative and DUS Report Exchange Modules);

b. Monitor and follow-up on legal, technical and financial inquiries concerning UPOV services and projects, forwarding to and/or liaising with relevant colleagues to help ensure the timely resolution of problems;

c. Identify issues or areas of improvement in the customer support workflow management system for UPOV services; make recommendations to the Director of Legal Affairs and the Head of IT for possible enhancements and provide analysis on user request trends by documenting customer support knowledge;

d. Review and provide inputs for documents submitted by external users, update information by consulting colleagues and users, and prepare documents for publication;

e. Provide support for managing UPOV databases, in particular the PLUTO plant variety database, including administrative and technical support for contributors and users;

f. Collect and analyze data, prepare statistics and summary documentation, and compile information in support of the development, monitoring, and evaluation of UPOV services, projects and activities;

g. Organize meetings, events and awareness-raising activities, and draft materials to support users of UPOV services and the management and implementation of Funds-in-Trust initiatives;

h. Provide administrative and process support for financial matters, including procurement actions, the management of records of receipts and invoices, and payment processing. Track and monitor expenditures for the management of UPOV activities, including Funds in Trust initiatives;

i. Perform such other related duties as required.

3. Requirements

Education (Essential)
First-level university degree in business administration, management, economics or equivalent disciplines.

Education (Desirable)


Successful completion of UPOV distance learning courses DL-205 "Introduction to the UPOV System of Plant Variety Protection Under the UPOV Convention".

Certification in Plant Taxonomy.

Experience (Essential)


At least three years of proven professional experience in service support management for technical platforms and management of service support knowledge.

Experience in providing support in the management and implementation of activities.

Experience (Desirable)
Experience in organizing awareness raising activities concerning plant breeders' rights.

Experience in the Finance/Administrative modules, including Procurement and Travel in an ERP system.

Language (Essential)
Excellent knowledge of written and spoken English.

Language (Desirable)
Knowledge of French and of languages relevant for UPOV services and activities.

Job Related Competencies (Essential)
Demonstrated ability to take ownership of issues and initiatives, driving them through to resolution with a proactive approach.


Excellent analytical thinking with capacity to address evolving customer needs and feedback and propose appropriate solutions and improvements to ensure exceptional customer service.


Excellent skills in planning, coordination, and delivery of services, with the ability to work under pressure and to respect deadlines, high degree of flexibility and initiative.

Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and the ability to adapt quickly to new software.

Demonstrable knowledge of services relevant for plant variety protection or equivalent disciplines.


Excellent interpersonal and relationship building skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.


4. Organizational competencies
1\. Communicating effectively.

2\. Showing team spirit.

3\. Demonstrating integrity.

4\. Valuing diversity.

5\. Producing results.

6\. Showing service orientation.

7\. Seeing the big picture.

8\. Seeking change and innovation.

9\. Developing yourself and others.

5. Information

Annual salary*:
**Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.
Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the
April 2024 rate of
84.8%

P2
Annual salary

$49,254

Post adjustment

$41,767

Total Salary

$91,021

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Other benefits
Staff are eligible for 30 days of annual leave per year on a full-time basis (or the pro-rata equivalent). They are covered by the United Nations Joint Staff Pension Scheme, and by worldwide medical and dental insurance.

Other benefits, which vary according to category and level, may include:

  • Dependency allowance
  • Education grant for schools and first-level university education (up to 75% of expenses)
  • Home leave for staff member and dependents
  • Life insurance
  • Maternity/paternity/adoption leave
  • Travel and removal expenses, and an appointment grant
  • Rental subsidy
Please refer to [WIPO's Staff Regulation and Rules]) for detailed information concerning salaries, benefits and allowances.

Additional Information
The World Intellectual Property Organization (WIPO) assists UPOV (the Organization) in recruitment procedures.

Candidates are invited to apply through [WIPO's online recruitment system]).

\* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.


This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_


By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to the Organization during the application, may result in disqualification from the recruitment process, or termination of employment with the Organization at a later date, if that employment resulted from such willful misrepresentations.


In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position.

The Organization only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).


The list can be accessed through the link:
. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.

  • Associate, Resource Mobilization Support

    Vor 5 Tagen

    Genf, Genf, Schweiz ICRC Vollzeit

    Associate, Resource Mobilization Support:Reports to (role):Head of Resource Mobilization SupportContext:The Resource Mobilization Division (REM) is in charge of coordinating resource mobilization efforts across the institution to engage with multiple stakeholders ranging from donor governments, multilateral institutions, National Societies, the private...

  • Conference Associate

    Vor 5 Tagen

    Genf, Genf, Schweiz Interiman Vollzeit

    INTRODUCTION:Our client, a mutlinational company based in Geneva is actively looking for aConference AssociateTemp Mission of 10 months from September 2023 until June 2024**DESCRIPTION DE LA MISSION: **The incumbent will work with the Business Center team in order to provide a high quality and professional support to his colleagues by coordinating details...

  • Programme Support Officer

    vor 4 Wochen

    Genf, Genf, Schweiz UNOPS - United Nations Office for Project Services Vollzeit

    Background Information - Job-specificBackground Information – ATscale, the Global Partnership for Assistive TechnologyATscale, the Global Partnership for Assistive Technology, is a cross-sectoral partnership with the goal of reaching 500 million additional people with assistive technology by 2030 to support them in participating in education, work, and...

  • Programme Support Officer

    Vor 5 Tagen

    Genf, Genf, Schweiz UNOPS - United Nations Office for Project Services Vollzeit

    Background Information - Job-specificBackground Information – ATscale, the Global Partnership for Assistive TechnologyATscale, the Global Partnership for Assistive Technology, is a cross-sectoral partnership with the goal of reaching 500 million additional people with assistive technology by 2030 to support them in participating in education, work, and...

  • Programme Support Officer

    vor 3 Wochen

    Genf, Genf, Schweiz UNOPS - United Nations Office for Project Services Vollzeit

    Background Information - Job-specificBackground Information – ATscale, the Global Partnership for Assistive TechnologyATscale, the Global Partnership for Assistive Technology, is a cross-sectoral partnership with the goal of reaching 500 million additional people with assistive technology by 2030 to support them in participating in education, work, and...

  • Associate Statistician

    Vor 5 Tagen

    Genf, Genf, Schweiz ONU Vollzeit

    Critères de l'offreL'entreprise:ONUThis position is located in the Statistics Service of the United Nations Conference on Trade and Development. The Associate Statistician will report to the team leader dealing with statistical information systems.Description du posteWithin delegated authority, the Associate Statistician will be responsible for the...

  • Administrative Associate

    vor 3 Wochen

    Genf, Genf, Schweiz United Nations High Commissioner for Refugees (UNHCR) Vollzeit

    JOB DESCRIPTIONHardship LevelH (no hardship)Family TypeFamilyFamily TypeFamilyResidential location (if applicable)GradeGS6Staff Member / Affiliate TypeGeneral ServiceReasonRegular > Regular AssignmentRemote work acceptedNoTarget Start Date Job Posting End DateDecember 1, 2023Standard Job DescriptionAdministrative AssociateOrganizational Setting and Work...

  • Administrative Associate

    vor 4 Wochen

    Genf, Genf, Schweiz United Nations High Commissioner for Refugees (UNHCR) Vollzeit

    JOB DESCRIPTIONHardship LevelH (no hardship)Family TypeFamilyFamily TypeFamilyResidential location (if applicable)GradeGS6Staff Member / Affiliate TypeGeneral ServiceReasonRegular > Regular AssignmentRemote work acceptedNoTarget Start Date Job Posting End DateDecember 1, 2023Standard Job DescriptionAdministrative AssociateOrganizational Setting and Work...

  • 4 Associates

    Vor 5 Tagen

    Genf, Genf, Schweiz ICRC Vollzeit

    What we do:The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate...

  • Associate Banker

    Vor 5 Tagen

    Genf, Genf, Schweiz Citi Vollzeit

    An opportunity to join the Greece team as an Associate Banker.The Associate Banker will provide excellent client service in partnership with the Private Banker. The role involves working closely with clients and Private Bankers to provide a high level of sales and product experience, transaction management and support the banker in all aspects of reporting...

  • Sales Associate

    Vor 5 Tagen

    Genf, Genf, Schweiz ALBEDIS - GENEVE Vollzeit

    Nous accompagnons notre client, maison de luxe en matière d'artisanat et de design, dans leur recherche pour leur boutique Genevoise un/e :Sales Associate& Customer Service Manager Sales Associate & Administrative Support BoutiqueDESCRIPTION DE LA MISSIONMission:Fournir un accueil chaleureux et professionnel à chaque client entrant dans la boutique...

  • HR Associate Geneva

    Vor 5 Tagen

    Genf, Genf, Schweiz Centre pour le dialogue humanitaire Vollzeit

    Starting date: May 2024Overall Purpose:Reporting to the Regional HR Manager, the HR Associate plays a vital supporting role in HR operational functions for internal employees and external partners/consultants at the Geneva office. The Associate collaborates closely with the HR Admin Officer for certain tasks but also contributes to the broader HR activities....

  • Associate, Project Management

    Vor 5 Tagen

    Genf, Genf, Schweiz ICRC Vollzeit

    Associate, Project Management:Purpose:The Resource Mobilization Division (REM) manages the institutional relationship between ICRC and its various donors. A strategy for ICRC Resource Mobilisation aims to guide fundraising efforts at the ICRC and establishes five strategic orientations that seek to address challenges identified today and prepare fundraising...

  • Associate, Delivery Unit

    Vor 5 Tagen

    Genf, Genf, Schweiz The Global Fund Vollzeit

    The Global Fund Delivery Unit drives the delivery of key organizational priorities and initiatives that will allow the Global Fund to enhance its performance and end the epidemics of AIDS, tuberculosis, and malaria.Under the leadership of the Manager, Delivery Unit and with support and guidance from the Lead, Delivery and Senior Associates, the Associate,...

  • Project Associate – Northeast Asia

    Vor 5 Tagen

    Genf, Genf, Schweiz Centre for Humanitarian Dialogue Vollzeit

    Welcome to the Project Associate position at HD!The Project Associate will help with HD's China-related projects, focusing on AI and China's engagement in mediation.Responsibilities:Conduct analytical research and monitor international contexts and China's AI policy development and mediation engagement.Contribute to designing HD dialogues, take notes, and...

  • Associate Programme

    Vor 5 Tagen

    Genf, Genf, Schweiz International Trade Centre (ITC) Vollzeit

    Org. Setting and Reporting The position is located within the Office of Africa (OA), Division of Country Programmes (DCP) at ITC Headquarters in Geneva, Switzerland. OA/DCP is leading the work of ITC in Africa. As part of its mandate, OA is coordinating ITC 's technical assistance at country, (sub) regional and continental levels especially in the context of...

  • associate economic affairs officer

    vor 4 Wochen

    Genf, Genf, Schweiz UNCTAD - United Nations Conference on Trade and Development Vollzeit

    Org. Setting and ReportingThis position is located in the Technical Team of the Global Crisis Response Group in the Office of the Secretary-General of the United Nations Trade and Development (UNCTAD). The Associate Economics Affairs Officer reports to the Senior Coordinator of the Technical Team. The Global Crisis Response Group on Food, Energy and Finance...

  • associate economic affairs officer

    Vor 5 Tagen

    Genf, Genf, Schweiz UNCTAD - United Nations Conference on Trade and Development Vollzeit

    Org. Setting and ReportingThis position is located in the Technical Team of the Global Crisis Response Group in the Office of the Secretary-General of the United Nations Trade and Development (UNCTAD). The Associate Economics Affairs Officer reports to the Senior Coordinator of the Technical Team. The Global Crisis Response Group on Food, Energy and Finance...

  • associate economic affairs officer

    vor 3 Wochen

    Genf, Genf, Schweiz UNCTAD - United Nations Conference on Trade and Development Vollzeit

    Org. Setting and ReportingThis position is located in the Technical Team of the Global Crisis Response Group in the Office of the Secretary-General of the United Nations Trade and Development (UNCTAD). The Associate Economics Affairs Officer reports to the Senior Coordinator of the Technical Team. The Global Crisis Response Group on Food, Energy and Finance...

  • Financial Projects Support Officer

    Vor 5 Tagen

    Genf, Genf, Schweiz CERN Vollzeit

    Job DescriptionIntroductionAre you a highly analytical Financial Projects Support Officer with an in-depth knowledge of EU projects? CERN, take partYou will join the Resource Planning and Control Group, which is responsible for the Organization's financial management of the Member and non-Member States funding as well as the research funding for...