Senior Manager Customer Operations with experience in Pharma

vor 4 Wochen

Opfikon, Zürich, Schweiz Vifor (International) AG Vollzeit

At CSL Vifor, with our iron deficiency and iron deficiency anaemia expertise in heart failure, kidney disease, gastroenterology and inflammatory bowel disease, patient blood management and woman's health, we help patients affected by these conditions to live better, healthier lives.

Building on our heritage and expertise in iron deficiency therapy, we are rapidly growing our presence in nephrology, with a focus on dialysis and rare disease. We put patients at the center of everything we do.

We are currently recruiting for an accomplished Senior Manager Customer Operations, mainly focused on the North American region, to take an immediate assignment in our CSL Vifor business.

In this position, you are part of the Global Supply Chain department and report directly to the Head of Customer Operations and Demand Management.

You will actively collaborate with key internal and regional stakeholders to deliver robust, best-in-class, demand planning process.

Leveraging rigorous data analysis and stakeholder insights, you shall work to improve forecast accuracy (80%) as a critical component to enable flawless supply to customers and ensure high customers' satisfaction.

Responsibilities:

  • Act as an interface between customers in the dedicated region and cross-functional departments.
  • Ensure that customer orders are fulfilled to the best satisfaction of the customer and in line with contractual terms. Ensures availability of materials, as scheduled, and maintenance of inventory at appropriate levels.
  • Establish and monitor key performance metrics (KPIs) to ensure continuous improvement of the movement of materials through various production processes.
  • Support the achievement of the commercial targets in the dedicated region.
  • Participate to the weekly product supply meeting: stress and escalate the potential issues (stock-out risks) or opportunities, recommend prioritization of urgent release, liaise with planning department, and produce a mitigation plan.
  • Prepare and lead monthly demand reviews.
  • Responsible for all the new product launches / Geographic expansions in the region.
  • Best align the interests of customers and CSL Vifor in conflicting situations.
  • Provide excellent coordination and collaboration with stakeholders.
  • Ensure data integrity and quality of Master Data
  • Contribute to Supply Chain projects and initiatives.

Qualifications:

  • Bachelor's degree in international business, Business administration, Supply chain or related field
  • 7 + years of experience in a leading role in an international environment preferably within the pharmaceutical industry or medical device company, with a proven experience in a customer service and demand management role
  • good knowledge of SAP S/4 ( Sales and Distribution) and IBP Demand
  • Good understanding of GDP and other relevant regulations
  • Demonstrated success developing and meeting objectives in a team environment.
  • Fluent in English mandatory, another language is a plus

You are a pragmatic and self-motivated person with strong analytical skills. Thanks to your communication skills and your team spirit, you can build trust-based relationships with customers and internal stakeholders.

Your high flexibility allows you to work effectively in a cross functional and cross regional environment with different cultures.

Able to understand issues from multiple perspectives, you describe yourself as a result-oriented and highly adaptable person.

You feel comfortable in a position where you act as an entrepreneur, take decisions, and convince others.

About CSL Vifor

CSL Vifor aims to become the global leader in iron deficiency and nephrology.

The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.

For more information, please visit

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

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