After-Sales Support Engineer

Vor 7 Tagen


Sarnen, Obwalden, Schweiz Leister Technologies AG Vollzeit

After-Sales Support Engineer 80% - 100%

To reinforce our team at Leister Technologies AG in the Laser Plastic Welding division, we are seeking a project-driven, highly motivated individual with a strong sense of accountability to oversee and handle both internal and external service and repair inquiries.

Key Responsibilities

  • Managing internal processes and organization of 3rd level requests and repairs
  • Prioritizing and efficiently handling requests from receipt to resolution
  • Creating quotations for spare parts, repairs, and 3rd level service requests
  • Coordinating dispatch of spare parts and repairs with the administration department
  • Developing and updating training material for Customer Support
  • Identifying quality issues, suggesting solutions, advocating for product enhancements, and overseeing quality problem resolution in collaboration with Product Management, R&D, and Production
  • Participating in product development processes, especially in defining customer support service requirements
  • Coordinating support activities with Leister subsidiaries worldwide and reporting service cases globally, consolidating information for Product Management and R&D
  • Assisting customer project management in system integration configuration
  • Leading the implementation and promotion of the continuous improvement process (CIP) within your scope

Desired Qualifications

  • Foundational technical education in electronics or mechanical engineering at either technician HF or engineer FH level
  • Previous experience in customer support for technical capital goods
  • Proficiency in Microsoft Office applications (knowledge of ERP and CRM systems is a plus)
  • Excellent German language skills and good command of English

What We Offer

  • Exciting role within a leading international company in Obwalden
  • Surrounded by a stunning mountain landscape with various recreational opportunities
  • Flexible working hours and potential for up to two days of remote work
  • Strong support for novel ideas and initiatives
  • Investment in further training and avenues for personal and professional growth
  • On-site canteen in Kägiswil, fresh food choices in Sarnen, appealing perks, complimentary parking with e-charging stations, and athlete-friendly amenities like showers

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