Product Quality
vor 2 Wochen
As a Product Quality & Recovery Manager, you will lead a team and be responsible for creating an exceptional shopping experience for our customers and driving sales and profitability results in your department.
You will also contribute to IKEA's sustainability goals by giving products a second chance or by sustainably recycling products where this is not possible.
- You have experience in leading, motivating and developing a team.
- You have strong communication and coaching skills and build trusting relationships.
- You live the IKEA values and help foster an open and positive work environment by leading by example.
- You have strong analytical skills and make decisions by focusing on identifying root causes and being able to prioritize.
- You have a good understanding of the operations of the furniture store and how your department integrates with the overall business.
- You have experience creating and implementing plans, setting budgets, and achieving goals.
- You are a strong communicator and speak and write in French, English fluently, and preferably German.
About this work area
- Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
- Cooperate across functions in the customer meeting point to ensure everyone understands and actively contributes to the product quality & safety and recovery processes.
- Take the lead in ensuring that the unit works proactively with improving customers product experience, by acting as an ambassador for our customers' product experience and ensuring timely reporting of any product safety, compliance or quality deviations, incidents, and risks in the IKEA product deviation reporting system.
- Establish the needs for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of the products that end up in the reverse flows.
- Lead establishment of efficient and effective ways of working in the unit to block & sales stop IKEA products with identified product safety and/or quality deviations, thereby preventing any sales stopped, defect or recalled products from reaching our customers.
- Set goals and action plans for assigned department, take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.
- Identify and continuously ensure optimal usage of common working methods, processes and tools related to the product quality, safety, and recovery processes.
- Actively lead and promote the IKEA social and environmental commitments and work with the team to understand how, together, you can contribute to sustainability and circularity.
- Develop the team and its individual members and ensure plans for succession.
APPLY TO MORE THAN JUST A JOB
There are many ways to say "thank you.
" These additional benefits from IKEA for you are among them:
In addition to a 15% staff discount on your IKEA purchase, you'll benefit from attractive benefits, 28 vacation days (based on a 100% position), eight weeks of parental leave, contributions to public transportation or free parking, free access to the LinkedIn Learning platform, discounted meals in the employee cafeteria, and the IKEA bonus system.
After a first selection we will contact you and - and in a positive case - discuss the further steps with you.
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