Senior Customer Relations Assistant
vor 2 Wochen
Job Description
Description
–>
The incumbent is responsible for providing the interface and day-to-day functional support to users and potential users of the Hague System by processing and replying to standard and non-standard inquiries related to the registration of international designs and subsequent transactions. In particular, the incumbent works with other business entities within the Hague Registry, such as operations and legal, and those outside the Hague Registry, such as finance, IT, and translation, to obtain clarification for the resolution of complex processing issues. The incumbent works in accordance with HIPS Standard Operating Procedures and other established guidelines.Reporting Lines:
The incumbent works under the general supervision of the Coordinator of HIU and works in close coordination with other sections in the Hague Registry.
Duties and Responsibilities:
Provide timely customer service at a high level by telephone or in writing on issues such as general information, formalities processing, procedures, and case-specific requests including those related to applications, renewals, irregularities, corrections, publication, payment, priority documents, and decisions.Assist current and potential users with questions on Hague online services and tools; escalate complex issues to appropriately to concerned colleagues in the Hague Registry; and participate in user testing of online services and tools.Facilitate clear communication between sections in the Hague Registry and other business units in WIPO to effectively solve complex customer queries that require escalation, ensure the queries are dispatched to responsible colleagues, and expedite the processing and recording of urgent requests.Prepare and deliver presentations and regularly participate in training and promotional activities, in particular workshops and webinars, organized by HIPS or other entities in WIPO, of relevance to the Hague System.Undertake research or directly investigate specific case-related issues raised by customers or escalate when necessary to other sections in the Hague Registry.In collaboration with the HIU Coordinator, prepare customer service statistics and provide feedback to the HIU Coordinator on recurrent issues and problems raised by customers.Based on user feedback, propose functional and user experience updates and improvements to Hague online services and tools.Carry out administrative activities related to the drafting and updating of documentation to support the activities of HIU.Perform other related duties as required.Requirements:
Education Essential:
Completed secondary education with relevant diploma.Education Desirable:
First-level university degree in management, business administration, international relations, intellectual property, or related field.Experience Essential:
At least eight years of relevant professional experience in customer service, preferably in an intellectual property setting and related to industrial designs.Experience Desirable:
Experience in examination practices and legal procedures of the Hague System.Experience in handling and responding to customer inquiries in an IP Office or comparable environment.Experience in developing training material such as distance learning courses and multimedia training material.Language Essential:
Excellent written and spoken knowledge of English and French.Language Desirable:
Knowledge of written and spoken Spanish.Source:
Recommend your friend
–>
To help us track our recruitment effort, please indicate in your cover/motivation letter where ) you saw this job posting.
-
Senior Relations Specialist
vor 2 Wochen
Genf, Genf, Schweiz International Labour Organization (ILO) VollzeitSenior Relations Specialist Grade: P5 Vacancy no.: CALL/P/2024/21Publication date: 5 June 2024 Application deadline (midnight Geneva time): 8 July 2024 Job ID: 12022 Department:ACT/EMP Organization Unit: ACT/EMP Location:Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above position. The selection process is not...
-
Senior Relations Specialist
vor 4 Wochen
Genf, Genf, Schweiz International Labour Organization (ILO) VollzeitSenior Relations Specialist Grade: P5 Vacancy no.: CALL/P/2024/21Publication date: 5 June 2024 Application deadline (midnight Geneva time): 8 July 2024 Job ID: 12022 Department:ACT/EMP Organization Unit: ACT/EMP Location:Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above position. The selection process is not...
-
Senior Relations Specialist
vor 2 Wochen
Genf, Genf, Schweiz International Labour Organization VollzeitGrade: P5 Vacancy no.: CALL/P/2024/21 Publication date: 5 June 2024 Application deadline (midnight Geneva time): 8 July 2024 Job ID: 12022 Department: ACT/EMP Organization Unit: ACT/EMP Location: Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above position. The selection process is not...
-
Senior Relations Specialist
vor 4 Wochen
Genf, Genf, Schweiz International Labour Organization VollzeitGrade: P5 Vacancy no.: CALL/P/2024/21Publication date: 5 June 2024Application deadline (midnight Geneva time): 8 July 2024 Job ID: 12022 Department: ACT/EMP Organization Unit: ACT/EMP Location: Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above position. The selection process is not subject to the rules and...
-
Senior Relations Specialist
vor 4 Wochen
Genf, Genf, Schweiz International Labour Organization (ILO) VollzeitSenior Relations Specialist / Desk Officer for Latin America Grade: P5 Vacancy no.: CALL/P/2024/20Publication date: 31 May 2024 Application deadline (midnight Geneva time): 1 July 2024 Job ID: 12008 Department:ACT/EMP Organization Unit: ACT/EMP Location:Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above...
-
Senior Relations Specialist
vor 4 Wochen
Genf, Genf, Schweiz International Labour Organization VollzeitGrade: P5 Vacancy no.: CALL/P/2024/20Publication date: 31 May 2024Application deadline (midnight Geneva time): 1 July 2024 Job ID: 12008 Department: ACT/EMP Organization Unit: ACT/EMP Location: Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above position. The selection process is not subject to the rules and...
-
Senior Relations Specialist
vor 2 Wochen
Genf, Genf, Schweiz International Labour Organization VollzeitGrade: P5 Vacancy no.: CALL/P/2024/20Publication date: 31 May 2024Application deadline (midnight Geneva time): 1 July 2024 Job ID: 12008 Department: ACT/EMP Organization Unit: ACT/EMP Location: Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above position. The selection process is not subject to the rules and...
-
Senior Relations Specialist
vor 4 Wochen
Genf, Genf, Schweiz International Labour Organization VollzeitGrade: P5 Vacancy no.: CALL/P/2024/20Publication date: 31 May 2024Application deadline (midnight Geneva time): 1 July 2024 Job ID: 12008 Department: ACT/EMP Organization Unit: ACT/EMP Location: Geneva Contract type: Fixed Term The ILO is issuing a call for expression of interest for the above position. The selection process is not subject to the rules and...
-
Assistant administratif senior
vor 2 Wochen
Genf, Genf, Schweiz To Be Pro VollzeitIl faut être un/e vrai/e passionné/e pour pouvoir réussir dans notre profession et nous le sommes.Vous l'êtes-vous aussi et souhaitez rejoindre notre Team ? Nous sommes en recherche d'une personne passionnée, très résistante au stress, capable de jouer sur plusieurs tableaux en même temps ; polyvalent/e, dynamique et souriant/e.Assistant/e...
-
Executive Assistant
vor 2 Wochen
Genf, Genf, Schweiz Experis VollzeitExecutive AssistantAre you an Executive Assistant or Coordinator with at least 5 years professional experience providing senior level administration and coordination support in an international environment ?Would you be interested in an exciting new contract opportunity in a well known NGO? If so, please have a look at the following details:Your role:You...
-
Senior Private Banking Assistant
vor 2 Wochen
Genf, Genf, Schweiz FINDERS SA VollzeitClient: A reputable boutique financial firm with a well-established office in Geneva is seeking a Senior Private Banking Assistant to join their team. The firm values a collaborative and entrepreneurial atmosphere where everyone is dedicated to putting clients first and upholding strong ethics and values. Position: We are looking for an experienced Senior...
-
Senior Executive Assistant
vor 4 Wochen
Genf, Genf, Schweiz United Nations High Commissioner for Refugees VollzeitJob DescriptionDescription –>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant...
-
Senior Executive Assistant
vor 2 Wochen
Genf, Genf, Schweiz United Nations High Commissioner for Refugees VollzeitJob DescriptionDescription –>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant...
-
Senior Executive Assistant
vor 4 Wochen
Genf, Genf, Schweiz United Nations High Commissioner for Refugees VollzeitJob DescriptionDescription –>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant...
-
Customer Service Assistant
vor 2 Monaten
Genf, Genf, Schweiz Cartier International AG VollzeitPostuler »Code de référence: Customer Service AssistantGenève, GE, CHFixed Term L'histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d'inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de...
-
Customer Service Assistant
vor 4 Wochen
Genf, Genf, Schweiz Cartier International AG VollzeitPostuler »Code de référence: Customer Service AssistantGenève, GE, CHFixed Term L'histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d'inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de...
-
Senior Private Banking Assistant
vor 2 Wochen
Genf, Genf, Schweiz Finders SA VollzeitFinders SAClient:A prestigious boutique financial institution with a well-established Geneva office. As part of their dynamic growth, this is the chance to join a close-knit team that thrives in a collegial and entrepreneurial environment, everyone working hard towards a common goal - clients first (private wealth management), as well as strong ethics and...
-
Senior Private Banking Assistant
vor 2 Wochen
Genf, Genf, Schweiz Finders SA VollzeitFinders SAClient:A prestigious boutique financial institution with a well-established Geneva office. As part of their dynamic growth, this is the chance to join a close-knit team that thrives in a collegial and entrepreneurial environment, everyone working hard towards a common goal - clients first (private wealth management), as well as strong ethics and...
-
Genf, Genf, Schweiz Page Group Switzerland VollzeitWe are looking for a highly skilled and experienced Senior Executive Assistant to provide comprehensive support to a CEO and Board of Directors. The ideal candidate should have exceptional organizational and communication skills, showing a high level of professionalism and confidentiality. As a Senior Executive Assistant, you will be responsible for...
-
Public Relations
vor 2 Wochen
Genf, Genf, Schweiz Interiman VollzeitINTRODUCTION:Our client, an international company is looking for a motivated**Public Relations & Communication Associate100%DESCRIPTION DE LA MISSION: Manage calendars (editorial, press conferences, events, etc.) and media contact lists Participate in brainstorming and planning sessions Assisting in the organization and execution of events, campaigns, etc....
