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Systems and Operations Engineer
vor 2 Wochen
Job Title: IT Support Specialist at XYZ Company
The responsibilities for the temporary assignment include:- Providing day-to-day support and operations in the Section known as second level support of cases not manageable by our Service Centre in the context of Client Services.
- Focusing on leveraging Microsoft 365 apps and services within the organization by assessing needs, configuring core services, and creating guidelines and knowledge base articles to enhance productivity and collaboration. Success is measured through user adoption rates, usage analytics from the Microsoft 365 Admin Center, and feedback from employees on productivity improvements.
- Offering second level support and day-to-day operations for all services in the Client Services Section.
Required Qualifications:
Education:
Advanced university degree in computer science, computer software engineering, or a related field. Alternatively, a basic university degree in the mentioned discipline combined with professional expertise equivalent to an advanced university degree will be considered.
Knowledge and Skills:
Technical Knowledge and Skills:
Relevant knowledge and experience in areas such as:
- ITIL processes especially Incident, Change, and Problem Management.
- Microsoft 365 Apps and Services (Administration and providing technical support).
- Microsoft SCCM infrastructure for image building of Windows 10/11, application packaging, and deployment.
- Microsoft Active Directory: Group, Admin, and Service account management.
- Enterprise Communication Services and Exchange Online.
- LAN/WAN and Internet technologies as well as TCP/IP protocol.
- Mobile Device Management.
- Printer Services.
Behavioural Skills:
The candidate must have the ability to prioritize and execute tasks efficiently in challenging situations and make well-informed decisions. They should be able to work under pressure and independently, providing swift interim solutions while also working on permanent problem resolutions.
The following interpersonal capabilities are necessary:
- Ability to present technical information to knowledgeable audiences.
- To influence others using facts.
- To establish and maintain positive working relationships with colleagues.
- To communicate information clearly.
- To deliver technical presentations.
- To collaborate as part of a team while working independently towards objectives.
Work Experience:
Minimum of two years' relevant experience is a requirement.
Language Skills:
Excellent English proficiency, including accurate and concise writing (documentation, procedures) and presentation skills as needed. Proficiency in French is also essential.
If you are interested in this position, please apply through the company's career page.-
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