HR Administrator Request Coordination

vor 2 Wochen

Genf, Genf, Schweiz The Global Fund Vollzeit

Under the direction of the Associate Specialist, Data, Processes and Tools the HR Administrator, Request Coordination delivers a first-tier response to Global Fund employees and line managers for requests relating to their employment or people management processes at the Global Fund.

S/he delivers accurate and responsive customer-oriented answers to employees supporting and guiding employees to move towards a self-service environment.


S/he continually improves the knowledge base and experience of our employees and people managers in relation to HR policies, processes and procedures.

The HR Administrator, Request Coordination provides first-tier support for all employees and managers on Workday system queries.

Key Responsibilities

Under the direction of the Associate Specialist, Data, Processes and Tools, the HR Administrator, Request Coordination:

  • Acts as a central point for employees and people managers at all levels concerning Global Fund requests on H R policies, processes and procedures and advises employees and managers accordingly;
  • Has knowledge of HR principles, practices and details of the HR professional standards relating to the Employee Handbook and Global Fund policies. Adapts advice when policies change and escalates complex policy queries or recommends policy changes to the HR Policy Specialist as appropriate;
  • Determines basic solutions based on the best option from a defined set of procedures or precedence;
  • Delivers excellent levels of service, as measured by customer satisfaction scores. Understands the importance and impact of being the central point of contact for manager and staff queries and the impact on the efficiency and effectiveness of the entire HR function ;
  • Provides a triage approach to each query, keeping the person who initiated the request up to date, and escalating where appropriate to other parts of the HR function for a response;
  • Actively works with employees' to understand how they can be more selfsufficient in finding information and answering their own requests by directing them to information available in the Employee Handbook and other relevant documents;
  • Proactively thinks about how requests can be reduced and policy gaps identified by working with other parts of the HR function to continually improve communication and reference materials;
  • Understands where requests need to be channeled for resolution and action in other parts of the HR function and where they need escalation to the manager accountable for that area;
  • Provides daily / weekly management reporting on query management to ensure there is good knowledge and understanding of the top requests, one touch responses i.e. how many staff had to be involved in solving a request for it to be completed and overall response times;
  • Work with employees and people managers to help them understand how the Global Fund HR operating model works, and how it can be accessed to support them depending on their individual needs;
  • Serve as focal point with the Swiss Mission for Carte de Legitimation requests and renewals and for Employee/Dependent queries on status;
  • From time to time, supporting the wider team in completing other activities;
As a member of the HR Department, the HR Administrator, Request Coordination is responsible for the following:

  • Provide confidential services to all staff;
  • Demonstrate discretion and professionalism at all times;
  • Ensure collaboration among the core HR teams;
  • Contribute to a culture that emphasizes initiative, quality, continuous improvement, and high performance;
  • Participate in developing and implementing the Department's goals, objectives, and systems; and assume other duties as assigned;
  • Undertake any other duties as directed by the Manger, HR Shared Service Center.
  • Subject to change by the Executive Director at any time at his/her sole discretion._

Qualifications:

Essential:
Associate Degree/post
- secondary education or equivalent combination of education and experience.

Experience

Essential:

  • Has worked in a high volume administration and customer service environment;
  • Has dealt with high volume complex administrative issues within a highly regulated environment;
  • Demonstrated ability to complete activities where there was a high degree of attention to detail, analysis and the meeting of short deadlines;
  • Worked in an environment where there are multiple escalation routes to get work completed e.g. matrix organization;
  • Experience in handling sensitive and confidential information requiring diplomacy and tact;
  • Providing employees, people managers and other functions with advice and guidance on HR policies, processes and procedures;
  • Working within an environment that has multiple stakeholders and dynamic service level agreements that receive the highest standards of customer service;
  • Able to take complex information and make it simple for the end user;
  • Able to influence and adapt style and uses persuasion in delivering m

  • Junior Settlements Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Sigma Vollzeit

    On behalf of one of our clients, we are currently looking for a Junior Settlements Administrator.Our client is an international trading company, located in Geneva, which has offices all around the round.Responsibilities:The Junior Settlements Administrator has a key role in the control environment in the Concentrate Trading Operations, ensuring accurate...

  • CRM Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz MSC Cruises Vollzeit

    Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed in a different and unique way that will transform and redefine...

  • Linux Database Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Meanquest Vollzeit

    Work location: Switzerland, Vaud, Genève Sector: Public Administration Role:Technology / ITDate of last update: 01/03/2024JOB DESCRIPTION:Linux Database Administrator ? This position is for youMeanquest is an IT company on a human scale with several areas of expertise: infrastructure, support, cloud solutions and recruitment, but above all our job is to...

  • CRM Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz MSC Cruises Vollzeit

    Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six ships (currently in the pipeline) are being built and designed in a different and unique way that will transform and redefine...

  • Trust administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Michael Page Switzerland Vollzeit

    You will have a crucial role in handling legal and administrative responsibilities within the organization. This job entails a diverse range of tasks that contribute to the efficient functioning of the Legal & Corporate Department.Trust administratorRole OverviewAssisting and/or preparing notices, proxies, and minutes of board of directors, shareholders, and...

  • HR Payroll Specialist 100%

    vor 2 Wochen

    Genf, Genf, Schweiz Michael Page Vollzeit

    Collaborate closely with the HR team to manage HR administration throughout the employee lifecycle in our Geneva office, including contract management, HR document processing, and payroll coordination.Support the inhouse payroll management.Ensure accurate and up-to-date data entry in the HR information system, maintaining compliance with GDPR and data...

  • Junior IS System Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Geneva Centre for Security Policy Vollzeit

    Building Peace TogetherThe Geneva Centre for Security Policy (GCSP) is dedicated to promoting peace, security, and international cooperation worldwide. They equip individuals and organizations with the necessary knowledge, skills, and network for effective decision-making.If you're someone who is entrepreneurial, results-driven, and a team player committed...

  • System Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Sigma Vollzeit

    Pour notre client, une entreprise Suisse de renom, nous cherchons un(e) System Administrator & Support.En tant que d'System Administrator & Support, vous êtes responsable de la gestion de l'infrastructure et du réseau de l'entreprise (basé sur Azure) et vous maintenez des normes de sécurité élevées dans un environnement réglementé. Vous êtes...

  • HR Coordinator

    vor 2 Wochen

    Genf, Genf, Schweiz Schellenberg Wittmer Vollzeit

    We are looking for a HR Coordinator / Assistant to join our HR team in Geneva. This is a fixed-term contract of approximatively 6-8 months with an average activity rate of 60-80%.Expected entry date: September - October 2023Your assignments and tasks will include, inter alia:Preparing and taking care of the onboarding of new employees; Ensuring the...

  • DBA Database Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Meanquest SA Vollzeit

    You are a Linux Databse Specialist ? You can lead some projects with efficience and efficacity ? Apply quickly Meanquest is an IT company on a human scale with several areas of expertise: infrastructure, support, cloud solutions and recruitment. First, our job is to give meaning to our clients' IT and our teams' day-to-day work. We have 3 sites (Ecublens,...

  • DBA Database Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Meanquest SA Vollzeit

    You are a Linux Databse Specialist ? You can lead some projects with efficience and efficacity ? Apply quickly Meanquest is an IT company on a human scale with several areas of expertise: infrastructure, support, cloud solutions and recruitment. First, our job is to give meaning to our clients' IT and our teams' day-to-day work. We have 3 sites (Ecublens,...

  • Urgent Junior Trust Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz Academic Work Vollzeit

    À propos du rôle:On behalf of our client, an international trust company providing wealth solutions for families, investors, institutions and entrepreneurs, we are looking for a junior trust administratorUnder the direct supervision of the Head of Swiss Operations, you will be in charge of preparing legal and financial documentation, as well as providing...

  • HR Admin

    vor 2 Wochen

    Genf, Genf, Schweiz Hays AG Vollzeit

    HR Admin (m/f/d)With us, all doors are open to HR specialists in fields such as recruiting, HR management, personnel development, payroll or HR controlling. We will accompany you throughout the entire recruitment process and provide you with relevant additional information. Benefit from our extensive network and secure your access not only to public job...

  • Linux Database Administrator

    vor 4 Wochen

    Genf, Genf, Schweiz BS-Team SA Vollzeit

    Your Mission:Linux Database Administrator will demonstrate solid knowledge and experience in running databases, managing large volume of transactional databases and databases performance on open-source engines (PostgreSQL, MySQL/MariaDB, MongoDB) with good knowledge in Linux administration (Red Hat 7/8/9). Ideally, an experience on Databases containerization...

  • Linux Database Administrator

    vor 4 Wochen

    Genf, Genf, Schweiz BS-Team SA Vollzeit

    Your Mission:Linux Database Administrator will demonstrate solid knowledge and experience in running databases, managing large volume of transactional databases and databases performance on open-source engines (PostgreSQL, MySQL/MariaDB, MongoDB) with good knowledge in Linux administration (Red Hat 7/8/9). Ideally, an experience on Databases containerization...

  • Linux Database Administrator

    vor 1 Monat

    Genf, Genf, Schweiz BS-Team SA Vollzeit

    Your Mission:Linux Database Administrator will demonstrate solid knowledge and experience in running databases, managing large volume of transactional databases and databases performance on open-source engines (PostgreSQL, MySQL/MariaDB, MongoDB) with good knowledge in Linux administration (Red Hat 7/8/9). Ideally, an experience on Databases containerization...

  • Linux Database Administrator

    vor 2 Wochen

    Genf, Genf, Schweiz BS-Team SA Vollzeit

    Your Mission:Linux Database Administrator will demonstrate solid knowledge and experience in running databases, managing large volume of transactional databases and databases performance on open-source engines (PostgreSQL, MySQL/MariaDB, MongoDB) with good knowledge in Linux administration (Red Hat 7/8/9). Ideally, an experience on Databases containerization...

  • Linux Database Administrator

    vor 4 Wochen

    Genf, Genf, Schweiz BS-Team SA Vollzeit

    Your Mission:Linux Database Administrator will demonstrate solid knowledge and experience in running databases, managing large volume of transactional databases and databases performance on open-source engines (PostgreSQL, MySQL/MariaDB, MongoDB) with good knowledge in Linux administration (Red Hat 7/8/9). Ideally, an experience on Databases containerization...

  • HR Operations Intern

    vor 2 Wochen

    Genf, Genf, Schweiz Louis Vuitton Malletier Vollzeit

    Position: Based in our Geneva Head Office, and part of our Germany & Central Europe team (Germany, Switzerland, Austria, Hungary, Romania and Czech Republic) you will be joining our Human Resources Department to assist our HR Operations Manager Germany & Central Europe. Personnel Administration & Management Manage the administrative life cycle and requests...

  • HR Operations Intern

    vor 2 Wochen

    Genf, Genf, Schweiz Louis Vuitton Vollzeit

    POSTEBased in our Geneva Head Office, and part of our Germany & Central Europe team (Germany, Switzerland, Austria, Hungary, Romania and Czech Republic) you will be joining our Human Resources Department as of now to assist our HR Operations Manager Germany & Central Europe for 1 Year. Personnel Administration & Management Manage the administrative life...