Msg Manager Ph Lab

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services.

We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals.

We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

• Whenever you want to measure pH, oxidationreduction potential (ORP), ion concentration, conductivity, or dissolved oxygen (DO, BOD), METTLER TOLEDO supports you with years of experience in providing the optimal equipment. Our products meet highest quality standards, and combine simple, intuitive operation and ergonomic design. To lead the Market Support Group (MSG) and pH Customer Service Centers (pH CSC) team at our global Headquarters in Nänikon-Greifensee, we are looking for an experienced and innovative MSG Manager pH Lab 100% (f/m/d).

In this role, your responsibilities include:

• Leading the support business with innovative ideas and develop the support offering and agreements in regular meetings with Market Organizations.
• Indirectly leading the remote pH CSC teams to ensure sound expertise for providing 1st and 2nd level support.
• Ownership for the pH Lab training concept with the MSG team: Implement new training opportunities for internal staff and customers. Manage onsite classroom trainings as well as courses at our facilities in Malaysia and USA, including maintenance of local training equipment. Cross-SBU collaboration and alignment is needed to meet the Lab Division requirements.
• Taking the lead with the Application Expert to coordinate acceptance testing for NPDI (New Product Development Initiative) projects and existing products and support the Service Manager for the service testing.
• Acting as main contact for support for NPDI, Lab Division and sales. Together with the MSG team you provide critical input from the field regarding software and user requirements to Product Management and R&D teams in China and Switzerland.
• Attendance in regular maintenance meetings with the MSG team to address quality issues which are reported from the field.

What You Need to Succeed

The following qualifications are necessary for this role:

• A master's degree (Uni/FH) in Chemistry, Biology, or natural science
• At least two years of experience in a similar position with strong people management skills to manage local and remote teams
• Excellent analytical and problemsolving skills, exceptional customer service competence and a track record in performing in stressful situations
• Proven collaboration skills, be it crossdivisional, global, or with sales organizations
• Experienced in establishing training and supporting concepts and practiced with software like CRM, SAP, or Salesforce
• Fluent communication skills in English both oral and written
• Willingness to visit the remote teams and training locations, worldwide travel activity approx. 20%

Our Offer to You

We offer:

• Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
• A 40hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
• Free parking and direct access to public transport
• Healthy lunches cooked onsite at our own METTLER TOLEDO restaurant, with special prices for employees
• A range of additional attractive benefits, including employee discounts at select area businesses

You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity.

For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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