Sprinklr Service Business Application Owner

vor 2 Wochen

Zürich, Zürich, Schweiz Sunrise GmbH Vollzeit

Join us in the top league

We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global. With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.

Make the most of your talent: Get to know Sunrise right here

We are seeking a highly motivated and experienced Sprinklr Service Business Application Owner to join our dynamic team. As part of our collaborative group, you will work closely with other skilled professionals to oversee the deployment, management, and optimization of the Sprinklr Service application. Your role will be integral in ensuring the platform aligns with our business objectives and enhances our customer service capabilities.

Tasks:
  • Platform Configuration and Maintenance: Oversee the configuration, customization, and regular maintenance of the Sprinklr Service platform to ensure it meets the company's customer service requirements and operates smoothly
  • Stakeholder Collaboration and Support: Work closely with customer service, IT, and other departments to gather requirements, provide training, and offer ongoing support to ensure the platform supports their needs and drives user adoption
  • Issue Resolution and Vendor Management: Collaborate with Sprinklr support and internal IT teams to promptly resolve technical issues, ensuring minimal disruption to service operations and maintaining platform reliability
  • Continuous Improvement and Strategic Planning: Develop and implement initiatives to optimize the user experience, operational efficiency, and strategic use of Sprinklr Service, staying informed about new features and industry best practices
  • Performance Monitoring and Reporting: Monitor key performance metrics related to customer service interactions within Sprinklr, analyze data, and generate detailed reports to provide insights and recommendations for service improvements
Requirements:
  • Completed Apprenticeship or University degree (Bachelor/Master) in Business Administration, IT, or equivalent
  • Experience in managing customer service platforms, specifically focused on Sprinklr Service
  • Proven experience in customer service management, IT project management, or digital customer experience
  • Comprehensive knowledge of the Sprinklr Service platform and its functionalities
  • Strong analytical skills with the ability to interpret data and drive informed decisions
  • Excellent communication and interpersonal skills
  • English verbal/written. German is a plus

At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.

In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.

Seize this opportunity to join us on our journey to actively help shape our future

Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.

#LI-KD1

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