Operational Community Builder
vor 2 Wochen
Empfang / Rezeption
Guest Relation / Kundenbetreuung
Impact Hub Zürich ist eine unternehmerische Gemeinschaft aus 700+ Mitgliedern,
die gemeinsam die Zukunft gestalten. Wir vernetzen Entrepreneurs, Corporates, Techies, Creatives und viele andere Macher*innen zu einem Innovations-Ökosystem.
Mit über 24'000 Mitgliedern in über 100 Impact Hubs weltweit, sind wir eines der grössten globalen Innovationsnetzwerke.
**Per sofort oder nach Vereinbarung suchen wir eine/n**
**Operational Community Builder (100%), m/w/d**
Hast du Lust, gemeinsam mit uns die grösste Community von Startups, Changemaker und Social Entrepreneurs in Zürich zu betreuen und weiter auszubauen? Der Impact Hub Zürich zählt eine Coworking-Community mit über 700 Mitgliedern. Um diesen ein exzellentes und reibungsloses Kundenerlebnis zu bieten, suchen wir Dich als tatkräftige Unterstützung als Operational Community Builder in unserem 4-köpfigen Community-Team.
Als Community Builder bist du nebst administrativen Aufgaben für den Aufbau, die Pflege und die Stärkung der Community im Impact Hub verantwortlich. Mit deiner freundlichen und zuvorkommenden Art bist du eine direkte Ansprechsperson für alle Anliegen der Community. Deine Aufgabe ist es, die Beziehungen zwischen den Members zu fördern, die Kommunikation und Zusammenarbeit zu erleichtern und Aktivitäten oder Veranstaltungen zu organisieren, um das Engagement und die Interaktion innerhalb der Community zu fördern. Ausserdem unterstützt du in der Kommunikation nach aussen, um neue Members zu gewinnen und über die vielfältigen Aktivitäten in und für unsere Community zu informieren
- Operative Sicherstellung einer reibungslosen Member-Experience
- Kontaktperson für Anliegen und Fragen aus der Community
- Unterstützung bei unterschiedlichen Community Events (z.B. Lern-/ Austauschformate)
- Bearbeitung von Memberfragen betreffend Business
- und Kommunikationssupport
- Erstellung und Auswertung von Member-Umfragen
- Membership Administration mit firmeneigenem ERP-System
- Verwaltung der Memberprofile
- Mahnungs
- und Kündigungsadministration
- Betreuung und Durchführung von Projekten zur Verbesserung der Member-Experience und Member-Prozesse
- Repräsentation des IHZ nach aussen
- Touren für potenzielle neue Members
- Infoveranstaltungen und Partnerevents
- Unterstützung Kommunikation
- Social Media Beiträge verfassen und publizieren
- Kommunikationsmittel erstellen
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