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customer service specialist
vor 2 Wochen
Il nostro cliente è un solido gruppo multinazionale leader europeo nel settore idrotermosanitario, presente in circa 50 paesi nel mondo. In un'ottica di potenziamento dell'Ufficio "Servizio Interno Ordini" di Manno (CH), siamo stati incaricati di selezionare un nuovo Operatore di Customer Service (M/F).
Competenze richieste:
- Laurea, preferibile, o Diploma ad indirizzo economico
- Comprovata esperienza in ambito Customer Service (7/10 anni) maturata in realtà strutturate e altamente informatizzate all'interno di settori industriali/largo consumo, meglio se in contesti multinazionali
- Esperienza nell'affrontare le tematiche relative a logistica e trasporti che interessano un'azienda di tipo industriale con produzione e magazzino
- Ottime capacità informatiche: conoscenza di programmi e sistemi attuali e propensione all'apprendimento di nuovi pacchetti
- Ottima conoscenza della lingua tedesca ed inglese
- Propensione alla proattività ed a proporre alternative di metodo o di pensiero
- Flessibilità nello svolgere attività varie ed a supportare in generale i colleghi
- Visione di breve e medio periodo, con capacità di analizzare la situazione corrente e di proiettarsi nel futuro
- Capacità logico-analitica e orientamento al problem solving
- Flessibilità comunicativa e doti di relazione
- Capacità di lavorare in squadra
- Volontà ad assumersi responsabilità
- Ambizione sana e positiva
Principali mansioni e responsabilità:
- L'operatore Customer Service, dopo una significativa formazione di inserimento ordini e gestione degli ordini di vendita e dei reclami sulla qualità delle consegne, andrà ad occuparsi di tematiche varie a supporto dell'ufficio, quali ad esempio l'analisi ed eventuale revisione dei processi aziendali, l'analisi del comportamento del cliente e l'educazione dello stesso, supporterà l'ufficio post-vendita logistico, proporrà migliorie all'organizzazione del lavoro
Sede di lavoro:
- Lugano Nord
Informazioni aggiuntive:
- Si offre un contratto di lavoro svizzero full-time a tempo indeterminato | Data di inserimento da valutare in base al preavviso
Branche:
Funktion:
Stellenprozent: 100%
Führungsperson: Nein
Anstellungsart: Dauerhafte Arbeit
Karrierestufe: Unbefristet
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