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Business Process Manager Sales
vor 3 Monaten
Location:
Zurich, Zurich, Switzerland
Job ID:
CH
Date Posted:
Company Name:
Hitachi Energy Switzerland Ltd
Profession (Job Category):
Quality Management
Job Schedule:
Full time
Remote:
No
Job Description:
General information:
Hitachi Energy Switzerland Ltd, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution.
The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS) for both Transmission (220kV-550kV) and Sub-transmission (60kV-170kV) level, including training, installation and commissioning, scheduled maintenance, value-added services, troubleshooting, extensions, retrofits and replacements.
As an Business Process Manager you establish and maintain a continuous improvement (CI) culture in our Service Sales department.You focus on Customer & Quality by deploying a set of continuous improvement competencies, utilizing Lean Six Sigma (L6S) as the CI methodology, and creating transparency to monitor progress for Hitachi Energy High Voltage Service.
You work closely together with other functions and stakeholders in our Product Service Center (PSC).With your drive and leadership, you understand, challenge and improve our sales processes while maintain simple and clear interfaces with your peers to ensure quality, speed and high customer satisfaction.
You collaborate with our operational Sales team, our Pricing Manager and Application Owner to identify and execute further improvements.Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Responsibilities:
Establish and maintain a continuous improvement (CI) culture in Sales and expand the adoption and level of L6S methodology within the team Identify, lead and support internal CIP Projects in Sales and interfacing other departments Further map and improve our Sales processes, especially to ensure a simple and clear interface between departments; SCM, Operations, Engineering, Site Services or other units such as GIS/GCB New Business Responsible for developing our configurator platform together with the IT development team Gather and act on voice of customer to further develop and improve customer satisfaction in key metrics speed and quality
Your background:
Higher education with commercial and/or technical/IT focus (University, FH, TS or similar) 2-year experience in business process improvement L6S Yellow Belt or Green Belt Team player with good communication, analytical and organizational skills Drive and persistence combined with strong skills in motivation and convincing others Good knowledge with SAP, SharePoint and MS Office Fluent in English (written and speaking), other languages like German are a plus
