Client Service Director, Msu, Geneva
vor 1 Woche
The Client Service Director will have the following main responsibilities:
- Take full ownership of a diverse portfolio of categories, including FMCG and non-FMCG
- Focus on growing the business with responsibilities for turnover and profitability
- Devise and execute action plans to meet client requirements and ensure sustained growth
- Cultivate strong client relationships to convert opportunities into successful ventures
- Strengthen client bonds through a deep understanding of their organization
- Identify and address internal and external challenges effectively
- Provide high-quality consultancy by understanding category and business dynamics
- Consult with clients to determine needs and design relevant learning plans
- Offer tailored research solutions using up-to-date and innovative techniques
- Create impactful presentations and actionable recommendations
- Collaborate with Ipsos experts and teams to offer comprehensive perspectives to clients
- Supervise and mentor a small team in Geneva
To achieve these objectives, the CSD and the team will collaborate closely with the research group responsible for project management and execution.
Desired qualifications, skills and experiences:
- Degree in marketing, sociology, psychology, business, or related fields
- Extensive experience in quantitative primary research [10+ years] in a market research agency or similar setting
- Proficiency in market analysis, particularly in FMCG; OTC knowledge would be beneficial
- Experience in leading international projects, as most assignments are global
- Excellent written and verbal communication skills
- Fluency in English, additional fluency in French/German is advantageous
- Dedication to providing exceptional client service
- Exemplary leadership qualities with a positive and inspiring demeanor
- Ability to handle multiple projects concurrently with exceptional organizational skills
- Curiosity, dynamism, and enthusiasm
- Solution-oriented mindset
- Strong team player with a collaborative spirit
The Market Strategy & Understanding (MSU) Service Line conducts strategic research to offer contextual insights for clients navigating evolving markets.
Our service portfolio includes strategic brand research, market size analysis, and consumer behavior fundamentals.
We assist clients in comprehending market dynamics, segments, profiles, and demand spaces.
Specializing in brand equity, brand assets, brand extension, and market opportunities.
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