Credit Control Technician
vor 1 Woche
General information:
City:
Zurich
Country:
Switzerland
Creation Date:06-Mar-2023
Employment Type:
Permanent
Employment Type:
Full time
Ref #:
Description & Requirements:
Role Title:
Credit Control Technician:
Division:
Business Support:
Department:
Operations:
Location:
Zurich, Switzerland:
Type (Permanent/FTC/Contract): Permanent:
About the Role
Credit Control Technician for Switzerland is an exciting opportunity within the European Cash & Credit Control department. Switzerland is a key market within Europe.
The role has the following high-level responsibilities: - Help drive premium collection, cash allocation and maintain broker commission payments within the Swiss market.
- Manage debt and unallocated cash levels to achieve personal, branch and European targets.
- Leverage/Maintain valuebased relationships both internal/external and local/European to achieve positive outcomes and mitigate bad debt exposure.
- Ensure process and best practice alignment to European standards and criteria.
- Collaborate with Strategic Outsourcing Partners to deliver results both individually and as part of team.
About the Department & Team
The department is part of the European Operations function.
European Operations is an agile delivery model resourced from local operational teams, our Centre of Excellence and Liberty Specialty Markets global outsourcing partner.
The function is accountable to the European Credit Control Manager directly to ensure processes are consistent and thresholds are met.
Key Responsibilities
**Cash/Debt Collection & Allocation
- Responsibility for following and helping refine the endtoend cash collection and allocation processes
- Working with the European Credit Control Manager and Credit Control Specialist for Switzerland to follow and improve processes associated to payment of commission to our brokers
- Working with central teams and outsourcing partners to ensure cash is allocated efficiently and effectively, to achieve SLAs and targets
- Establish relationships with brokers to maximise cash collection and provide exceptional customer service
- Effective management of cash queries, collaborating with internal stakeholder groups including underwriters and claims to resolve any data entry/booking issues
- Responsibility for following the credit control and debt processes and keeping debt within agreed thresholds
- Develop and execute action plans for the reduction of overdue debt volumes/values
- Review and investigate overdue premium items, compile and track and take actions with different teams for resolving this (including external brokers/coinsurance leaders)
- Responsible for query management and making sure queries are resolved or escalated within SLA
- Ensure that all identified issues are documented
Customer Service
- Create good market relationships directly with brokers and coinsurers to help manage the flow of cash and management of debt. Establish clear evidence of this activity
- Work to standardize reminder process and commission remittance advices to better support internal processes and assist with business objectives
- Assist/support changes in local / central projects and system improvements
- Regular meetings with internal stakeholders (underwriters, distribution teams, finance locally)
- Manage/support external/internal audit requirements relevant to Switzerland
Reporting & Data
- Leverage reporting, data and analytics associated to cash allocation and debt for portfolio to carry out cash and credit control activities
- Ensure work is completed within Cash & Credit Control governance requirements for the region
- Actively participate in the regional team's activities
- Work with outsourcing partners to ensure support local activities
- Ensure tasks are completed to a high standard and work with the outsourced teams to improve them service
- Manage your workload, outputs and performance
- Assist in onboarding and training of new team members
- Contribute to the development of Cash & Credit Control function Risk & Control framework
- Participate in change activities related to the Cash & Credit Control function in Europe
- Identify continuous improvement opportunities and work to implement these
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours
About Liberty Specialty Markets (LSM):
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and
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