Head of Reception

vor 1 Woche

Genf, Genf, Schweiz SYZ GROUP Vollzeit

Job summary:


The Head of Reception is responsible for the overall management of the reception area at our private bank offices in Switzerland.

This includes providing a high level of client experience, organizing the reception teams and ensuring that all 5-star service standards are met for our clients, visitors and staff.

Mission

Job description/ key responsibilities:

  • Lead, coach and inspire the reception teams (internal and contractors) providing guidance and support to ensure the highest level of service and performance individual & collective is provided at any time
  • Propose and implement any processes enabling to receive our visitors and guests in conditions of excellence, by providing highlevel hospitality and developing customer experience strategy in all Swiss facilities
  • Supervise the professional greeting of clients and visitors to the highest standards
  • Organize and manage internal senior management meetings and catering services
  • Provide service à table in our boardroom and meeting rooms for guests and executives on site, respecting allocated budget
  • Coordinate with other departments ensuring that the reception area is always wellstocked and organized
  • Coordinate with all parties involved new joiners welcoming
  • Manage office supply activity and providers invoices entry and followup
  • Coordinate customers events in collaboration with Marketing & Communication team
  • Stay uptodate on the latest industry trends and best practices
Profil

Professional experience & competencies

  • 5+ years proven experience as Head of Reception or similar position, ideally within Private Banking industry
  • Hospitality management background mandatory including service à table experience
  • Successful track record in managing versatile teams in different locations
  • Experience with organizing and managing meetings and events

Personal competencies:

  • Solid time management, organization and prioritization abilities
  • Strong service orientation with excellent commercial acumen
  • Passion to enhance existing situations with a view of continuous improvement
  • Keen attention to detail and efficient problemsolving skills
  • Excellent verbal and written communication skills
  • Good project management skills
  • Good leadership and people management skills
  • Team player, entrepreneurial approach and integrity
  • Handson, results focused, with the energy and commitment to drive delivery
  • Strong service orientation with excellent commercial acumen

Language requirements:

  • French and English spoken and written
  • German/Italian an asset

IT Skills:

  • Proficiency in Microsoft Office

Education:

  • BA in hospitality management or business administration, butler's degree or relevant professional qualification

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