Store Manager

vor 2 Wochen

Zürich, Zürich, Schweiz Canada Goose Inc. Vollzeit
Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.


Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.


Job Description:

Canada Goose is coming to Switzerland We are opening a pop-up store in Zurich September January 2024.

Qualifications:

Job Purpose:

The Store Manager is responsible for creating highly engaging customer journeys. Canadian Warmth
"Expertise in any recommendation, warmth in every interaction" **is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI's) of the store.

They lead the store with an entrepreneurial mindset and are accountable for store performance in all areas - Store Financial Performance, Customer Journey, Talent Development and Engagement, and Operational Excellence.

They drive highly engaging customer journey's that embody Canadian Warmth. They lead and create a culture of talent development and education. They direct operational excellence with a customer centric mindset. They ensure that their respective location achieves its financial targets (revenue and profit). They are stewards of Canada Goose's values and culture.

Key Responsibilities:

Store Financial Performance:

  • Achieve or exceed performance objectives and sales targets including both the top and bottomline results as well as the KPIs of Sales Density (Sales per square foot or metre) and Comparative Revenue Growth (LFL)
  • Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance
  • Partner with marketing to drive locally relevant commercial opportunities.
  • Leverage strategic partnerships to ensure store has adequate resources to achieve and exceed performance goals. (i.e., inventory, labour, etc.)

Customer Journey:

  • Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS) and other customer engagement metrics.
  • Teach, coach, and demonstrate sales floor leadership and selling behaviours that drive Conversion, Average Transaction Value (ATV) and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories
  • Ensure the execution and maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand
  • Resolve customer issues through a customer centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the future
  • Lead the sales floor experience during the most crucial business times, exhibiting best in class leadership
  • Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools

Talent Development & Engagement:

  • Create a culture of talent development and ongoing education for the entire store team
  • Foster an inclusive and diverse working environment
  • Lead, execute, and follow up on all educational initiatives and strategies
  • Actively coach and develop direct reports to improve performance, foster growth and create future leaders
  • Create internal leadership developmental and succession plans
  • Continuously coach selling behaviours that drive Brand Ambassador performance and enhance the customer journey
  • Inspire and maintain an outstanding employee experience and drive Employee Engagement
  • Maintain an opendoor environment that encourages feedback and discourse
  • Consistently recruit to build an external network of talent

Operational Excellence:

  • Analyze and proactively react to inventory needs and merchandise flow to ensure product availability
  • Provide consistent and timely customer feedback on product assortment
  • Partner with internal teams to drive our omnichannel experience to maximize productivity
  • Lead loss prevention with a teaching mindset that minimizes loss and increases safety
  • Create effective schedules that prioritize the customer journey, maximizes productivity, and manages labour spends
  • Teach, coach, and execute all Canada Goose operational standards with excellence. (i.e., stockroom organization, cleanliness standards, opening and closing procedures, etc.)
- Disciplined management of all store-controlled spending -

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