Intern Reception and Administration

vor 2 Wochen

Genf, Genf, Schweiz International Air Transport Association (IATA) Vollzeit

Employment Type:
Internship

Contract Duration: 6 months


At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents.

We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive.

We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees.

We also care about our employees' wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday.

We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about.

We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process.

IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining


Reporting to the Manager, Administration the incumbent will provide the administrative services for reception and conference center, including processing telephone calls, conference room reservations and food and beverage orders.

He/she must be resourceful, able to multi-task, and people, team and customer service oriented.

What your day would be like

Provide professional and courteous internal and external stakeholder customer service in a reception environment;
Provide telephony coverage with emphasis on excellent customer service;
Assist in processing conference room requests in the EMS program and catering requirements;
Assist in meeting rooms' logistic and Administration requirements;
Manage the IATA branded shop including sales reports and cross charges;
Manage IATA branded items stock and inventory;
Manage catering activities cross charges to address to finance on a monthly basis;
Update intranet conference center information and catering proposals;
Coordinate with ground floor reception and security;
Be vigilant, security-focused, aware, and observant with attention to detail of activity around the reception;
Assist in data gathering and statistics to be used in reports;
Replace any member of the team and be a vital team player embracing IATA values;
Work with the Manager Administration on other projects assigned;
After training, be able to assist Senior Administrative Assistant in SAP (OTC and PTP)
Assist Administration work.

We would love to hear from you if

University graduate, preferably Hotel Management School;
International Customer service experience, preferably reception would be an asset;
Experience of managing events would be an asset;
Ability to multi-task while constantly being security-focused;
Flexible in starting and ending times;
Flexible to be able to do some manual work as may be required;

Computer literate:

Microsoft Office:
Outlook, Word, Excel, PowerPoint;
Events Management System knowledge;
Excellent written and oral communication skills in both English and French; additional language skills would be an asset.

Travel Required:
N

Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/**. We are looking forward to hearing from you

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