Global Serviceability Expert

vor 1 Woche

Flawil, Sankt Gallen, Schweiz BÜCHI Labortechnik Vollzeit

Flawil, Switzerland

Global Serviceability Expert:

As an important part of the global service excellence team you are responsible for all service relevant strategic developments and decisions as well as the creation of service manuals and training videos. You valuate new ideas of service concepts during the early phases of product development in cooperation with product management, engineering and market organizations.Type:
Full
time

What makes your everyday life exciting?

Contribute to product development projects as adjutant for all service and aftersales business relevant topics and assure serviceability of new devices
Optimize service requirement specifications for the product development process
Design and create the service manuals (Schema ST4" software and multimedia approaches)
Generate basic training videos and train the 2nd level support before a new product is launched
Participate in the digitalization team as main contact for all topics with regard to the "next generation service" strategy

What skills do you need to bring?

Electromechanical background with experience in product development projects
Independent worker with high commitment, capable of setting priorities and thinking in a strategic way
Global service experience and experience with digitalization of products in the service field is an advantage
Willingness to travel worldwide up to 10%
Optional: Experience with editorial systems, preferably SCHEMA ST4

What can we offer you?

An innovative technology environment in a dynamic team
An open, friendly corporate culture
The values of a globally oriented Swiss family business
A modern workplace, home office arrangement, company restaurant, tennis court as examples of our attractive employment conditions

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BÜCHI Labortechnik AG