Competence Leader

vor 1 Woche


Basel, Basel-Stadt, Schweiz Baloise Vollzeit
Du trägst die fachliche Führung des Workforce Managements und bist im Austausch mit den zuständigen Kundenservice-Bereichen.
- Du verantwortest die Einsatzplanung sowie die Entwicklung deiner Mitarbeiter:innen.
- Spiele mit deiner kreativen Freiheit, bau dir ein Netzwerk auf und entwickle dich weiter.

**Was dich erwartet**:
Workforce Management - klingt gross, klingt mächtig gewaltig und nach Verantwortung. Stimmt auch. Denn ein Team von drei Leuten organisiert all unsere 250 Mitarbeitenden im Kundenservice. Das ist eine grosse Verantwortung. Aber was heisst "organisiert"?

Antwort: Es behält den Überblick über alle Verfügbarkeiten und Schichten - und eben da liegt aktuell der Knackpunkt. Wir haben das feste Schichtsystem unserer Kundenbetreuer:innen in Teilen aufgeweicht und testen uns experimentell durch mehr Selbstorganisation aller. Das Workforce Management gibt also Verantwortung ab.

**Was wir erwarten**:
Auch in Zukunft wird es in unserem Kundenservice einen Rahmeneinsatzplan geben - nur etwas weniger detailliert. Dafür suchen wir dich mit Organisationstalent - idealerweise Planungserfahrung - und Ideen. Diese Aufgabe setzt vor allem eine gewisse Dienstleistermentalität voraus und ein Gespür für Menschen. Beides wird dir helfen, auf unsere Mitarbeitenden individuell eingehen zu können. In deinem neuen Job brauchst du Überblick und immer eine Lösung in der Hinterhand. Wer fehlt, wer muss ad-hoc ersetzt werden? Zu sämtlichen Mailverkehr gibt es das Commitment: Antwort innerhalb von 24 Stunden, am liebsten noch schneller. All das sollte für dich selbstverständlich sein.

Darüber hinaus wird es in Zukunft darum gehen:

- Wie stellt sich das Workforce Management im Zuge der aktuellen Veränderungen neu auf?
- Wie könnt ihr im Team den Kundenservice unterstützen?
- Wie sehen eure Aufgaben aus?

Das bietet Einiges an Gestaltungspielraum, den du und deine Kolleg:innen füllen können. In dieser Rolle wünschen wir uns, dass du neugierig bist, Bestehendes hinterfragst, Bedürfnisse erkennst und Erwartungen übertriffst.

**Kontakte**:
Tatjana Janson , Andri Flückiger

Unterstütze uns: Competence Leader (w/m) Workforce Management | 80% oder mehr - Jetzt bewerben

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