Customer Experience Coordinator

vor 1 Woche

Zürich, Zürich, Schweiz Bruker Vollzeit

Überblick:

Customer Service Coordinator located in Switzerland (all)
Pensum: 80-100%

Arbeitsort:
Fällanden

Abteilung:
Commercial Excellence Operations

Vertragsbeginn:
asap


The Customer Service Coordinator is the interface to our internal and external customers and is responsible for ensuring that customer satisfaction is the focus, from the pre-qualification of the initial enquiry to the order entry and follow-up.


  • You will be responsible for receiving and answering customer enquiries by telephone, following up, and prequalifying all incoming enquiries
  • You will support the quotation and order teams to ensure smooth and transparent communication
  • You will support the sales and service team
  • You will ensure the prequalification and sorting of customer complaints

Aufgaben/Verantwortlichkeiten:
The main duties of the Customer Service Coordinator include:

  • Monitor and pre-qualify all incoming inquiries
  • Open Salesforce cases and set to appropriate person/department
  • Monitor tender websites and portals
  • Create letters of credit and bank guarantees
  • Support Sales teams with tender submissions including collation of commercial documents
  • Support the team with endtoend communication
  • Work closely with master data teams to ensure accurate data
  • Work closely with Quoting Team and Order Entry Specialist Team
  • Every other task to improve effectiveness apply
  • Back up support for same functions for other countries
  • Maintain a good working knowledge of Bruker products
Other duties may be defined which are broadly in line with the duties and objectives above.

Qualifikationen:

  • You have completed a
    commercial education or similar
  • You have interest in science and innovation
  • You have necessarily a very
    high command of oral and written communication in
    German and English (min.

C1):

  • You know how to adapt your communication to all types of interfaces
  • You are familiar with the office package (Word, Excel, Outlook)
  • You are selfdisciplined and able to prioritise in a fastpaced business environment
  • You enjoy working independently as well as in a team and you are well organised
  • You are flexible, customer oriented and openminded
  • You are a problem solver

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