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Service Process Manager
vor 3 Monaten
- Migros-Service Bülach
- Schützenmattstrasse 71
- 8180 Bülach
- **Route berechnen**
**Was Sie bewegen**:
Aufbau, Aktualisierung und Optimierung der Prozesslandschaft im Kundensupport
Einsatz
- und Ressourcenplanung, inklusive Planung und Monitoring von Ferien & Arbeitszeiten
Konzeption und Durchführung von Fach
- und Methoden-Schulungen für Kundensupporter für bestehende und neue Mitarbeitende
Aufbau des Kennzahlenmanagements mit Aufbereitung von Analysen und Ableitung geeigneter Massnahmen
Erstellung von Anleitungen, Checklisten und Bewertungsformularen für die Qualitätssicherung
**Was Sie mitbringen**:
**Abgeschlossene Berufslehre (EFZ)**:
im kaufmännischen Bereich oder gleichwertige Ausbildung mit kaufmännischer Praxiserfahrung
**Erste Berufserfahrung**:
im Kundendienst, Customer Care oder Call Center
**Deutsch (fliessend)**:
**Französisch (von Vorteil)**:
**Englisch (von Vorteil)**:
Erfahrung im Bereich Einsatzplanung, Prozessmanagement oder Qualitätsmanagement
Versierter Umgang mit MS Office
Organisations
- und kommunikationsstarke sowie kundenorientierte Persönlichkeit
Selbstständige sowie flexible Arbeitsweise und Freude an der Vermittlung von Wissen
**Was wir Ihnen bieten**:
**Flexibler Arbeitsort / Home Office**:
- Möglichkeit zur räumlichen Flexibilität bei der Erfüllung der Funktion
**Sozialleistungen**:
- Attraktive Anstellungsbedingungen mit sehr guten Sozialleistungen
**Sport
- und Fitnessangebote**:
- Kostenbeteiligung an Abos von über 50 Migros Fitness-, Wellness
- und Aquaparks
**Aus
- und Weiterbildung**:
- Förderung von berufsbezogenen Aus
- und Weiterbildungen
**Gestaltungs
- und Entscheidungsspielraum**:
- Möglichkeit das Aufgabenfeld selbstständig mitzugestalten und weiterzuentwickeln
**Handy-Abo**:
- Vergünstigte Geschäftskonditionen für privates Handy-Abonnement
