Customer Service Coordinator Travel Retail Emea
vor 2 Wochen
The Group has eight brands:
L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife, Elemis, Sol de Janeiro and Grown Alchemist.
With a presence in 90 countries, our products are distributing in more than 3,000 stores in the world.
MISSION & CONTEXT:
We are looking for a highly motivated
Customer Service Coordinator Travel Retail EMEA & Americas to join our Operations team in Geneva.
In this role, you will be the resource point for all communications to and from the sales force - interfacing with marketing, operations and distribution.
You will work hand in hand with Key Area Managers to deliver Sell IN and Sell OUT by ensuring 360° support with:- Sellin processing;
- Orders follow up;
- Proactive sellin analysis and clients alerts.
You will interact with following key stakeholders:
- Sales team (key partner);
- Logistics / transport / central stock teams (key contacts);
- Key contact for clients Logistics & Sales team;
- Marketing, Merchandising teams.
MAIN RESPONSABILITIES:
1) Manage & drive sell-in
- Process TR orders, follow up deliveries;
- Follow up OOS situations, FIFOs, proactive push orders (ex: novelties recommendations, missing items reordering, ensure to replace old codes by the new ones, respecting client processes);
- Process & follow up on agreed waves of R&D (returns and destructions);
- Monthly SI analysis: identify opportunities for growth, alerts to sales team & clients / vs BUD vs LY;
- SISO analysis for novelties & top kits;
- Managing credit and debit notes for customers;
- Establish strong and clientcentric relationship with all key stakeholders, striving to exceed internal and external customers' expectations whenever possible.
2) Price lists & assortments
- Update & management of assortment & price list per client, follow up with clients once finalized;
- Guarantee novelties listing with required information sent on time;
- Novelties SI follow up vs forecast with alerts to Sales team & clients.
3) Sales & Marketing support
- Process & follow up POS materials & GWPs deliveries;
- Coordinate with marketing team to manage changes of visuals and shipments of marketing materials;
- FOC materials quotas follow up with alerts to Sales team;
- Back office support for L&D and Marketing events : visuals, BAs allocations, other TR deliveries;
- Provide customer service for sales & marketing team with regards to tracking orders, obtaining shipping information, and handling special requests;
- Ensure accurate information flow to the field;
- Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment;
- Client Master data handling.
HOW YOU CAN FIT:
- Bachelor or Master's degree in Logistics or Sales with at least 5 years experience in a similar role
- Fluent in English & French
- Excellent MS Office / SAP / BI / Data visualization tools knowledge
- Ability to challenge the status quo and improve existing processes is key
- Strong collaborative spirit and team player
- Customer centricity mindset
- Problemsolving skills with the ability to prioritize
- Attention to detail and autonomous
- At ease in an international fastpaced environment
STARTING DATE:
1st February 2023
PERMANENT CONTRACT
LOCATION :
Headquarters, Plan-les-Ouates (Geneva)
L'OCCITANE is an equal opportunities employer.
This means that, when making decisions about our employees' careers with us, our main considerations are their ability to do their jobs and develop in their roles.
One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture.As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.
We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity - and our commitment to sustainability.
L'OCCITANE Group's mission is to "empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature".L'OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection.
All employees at L'OCCITANE must therefore implement the company's mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job.
In practice, this means that any employee at L'OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees.
-
Customer Service Coordinator Export
vor 2 Wochen
Freiburg, Freiburg, Schweiz L'Occitane VollzeitThe L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer. The Group is built on strong values of entrepreneurship, team work, respect and authenticity. It is committed to developing products that are environmentally friendly and sustainable.The Group has eight brands: L'OCCITANE en...
-
Operations Coordinator
vor 2 Wochen
Freiburg, Freiburg, Schweiz Tiffany & Co. VollzeitFor more than 180 years, Tiffany & Co. has created a legacy of enduring beauty, romance, the iconic Blue Box, and timeless elegance. Tiffany & Co. is entering a very exciting period of expansion and growth, and in autumn 2021 we will be opening a beautiful new luxury Tiffany & Co. boutique in Stockholm. It promises to be testimony to grace and sophistication...
-
Customer Relations Coordinator
vor 2 Wochen
Freiburg, Freiburg, Schweiz Johnson Controls Vollzeit**Job Details**Bei Johnson Controls verwandeln wir die Umgebungen, in denen die Menschen leben, arbeiten, lernen und spielen. Durch Optimierung der Gebäudeperformance, Verbesserung der Sicherheit und Erweiterung des Komforts fördern wir Ergebnisse, die am meisten zählen. Wir widmen uns dem Umweltschutz und setzen unsere Versprechen in Industriebereichen...
-
Operations Coordinator
vor 2 Wochen
Freiburg, Freiburg, Schweiz Myswisspanorama & Travel GmbH VollzeitOperations Coordinator Myswisspanorama %) per sofort oder nach VereinbarungUnternehmensprofil: Myswisspanorama ist ein renommierter Anbieter von Privattouren und Luxusreisen in der Schweiz, welcher sich auf massgeschneiderte Touren und erstklassige Erlebnisse spezialisiert hat. Wir streben danach, die unverzichtbare Nummer 1 im Privattourensegment zu werden...
-
Head of Sales
vor 2 Wochen
Freiburg, Freiburg, Schweiz Tally Weijl Retail Germany GmbH VollzeitWe're here to make you feel sexy, empowered & UNSTOPPABLE.Founded in 1984, Tally Weijl has been on a crazy journey to celebrate fashion, independence, fun, love, & community for close to 40 years.Today were present in 35 markets with over 700+ stores, online presence, and 3m+ fans across social channels.Show us how #UNSTOPPABLE you areWe are looking for a...
-
Customer Service Manager
vor 2 Wochen
Freiburg, Freiburg, Schweiz Alcon VollzeitCustomer Service Manager provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers to ensure high customer satisfaction. Manages the customer service activities of a group, including selection and development of customer service personnel with good understanding of Customer Service KPIs....
-
Service Transformation Coordinator
vor 2 Wochen
Freiburg, Freiburg, Schweiz Otis VollzeitDate Posted: Country:Switzerland**Location**:Route de Moncor 12, 1701 Fribourg, SwitzerlandOtis développe son activité et recherche un(e) Service Transformation Coordinator pour intégrer notre siège situé à Villars-sur-Glane.Missions:Au quotidien, vos missions sont les suivantes:- Change management : Favoriser l'adoption, identifier et partager les...
-
High Luxury Sales Advisor
vor 2 Wochen
Freiburg, Freiburg, Schweiz RETAIL Experts VollzeitFor our Iconic Client's high-end watch-jewellery-accessories Flagship store in Zurich (BHF Str.), we are looking for a seasoned multilingual Sales Advisor, with a track record in Fine Jewellery & Watches Retail Sales in or around Zurich.POSITIONYou will work with the store team acting as brand ambassador, while always ensuring an exceptional customer service...
-
Customer Service Representative
vor 2 Wochen
Freiburg, Freiburg, Schweiz One Placement VollzeitSektor / Bereich:- Verwaltung - Rechnungswesen / Industrie - Uhrmacherei- Stelle:- Customer Service Representative (H/F)- Region:- Genève- Ortschaft:- Genève- Typ:- Festanstellung- Publikationdatum:- Veröffentlicht vor 3 Stunden- Startdatum:- Dès que possible- Customer Service Representative (H/F)Seit 2002 ist **One Placement SA** eine spezialisierte und...
-
Cdd - Retail Client Service Project Manager (H/F)
vor 2 Wochen
Freiburg, Freiburg, Schweiz Van Cleef & Arpels VollzeitCode de référence: 94516**CDD - Retail Client Service Project Manager (H/F)**:- Genève, GE, CH- Fixed Term**QUI SOMMES-NOUS?**Une Maison de Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie Notre Maison recherche des hommes et des femmes aux multiples talents qui...
-
EMEA Cost Analyst
vor 2 Wochen
Freiburg, Freiburg, Schweiz PALL (SCHWEIZ) GmbH VollzeitFind what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to...
-
EMEA Cost Analyst
vor 2 Wochen
Freiburg, Freiburg, Schweiz PALL (SCHWEIZ) GmbH VollzeitFind what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to...
-
Fbo Customer Service Representative
vor 2 Wochen
Freiburg, Freiburg, Schweiz Hawker Pacific VollzeitSummary:Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...
-
Customer-service Inbound
vor 2 Wochen
Freiburg, Freiburg, Schweiz Umano AG VollzeitIhr ArbeitgeberAls Customer-Service Inbound Agent bei der Swisscom vertreten Sie am Telefon das führende Telekommunikations- sowie eines der führenden IT-Unternehmen der Schweiz. Das modern geführte Contact Center von Swisscom mit Sitz in Fribourg erbringt qualitativ hochstehende Dienstleistungen im Bereich Kundenbindung. Unser Kunde möchte das...
-
Conseiller en voyages
vor 2 Wochen
Freiburg, Freiburg, Schweiz Globetrotter Travel Service AG VollzeitConseiller en voyagesLa succursale de Friboug recherche un*e conseiller*ère en voyages en voyages 80-100% Tu laisses une impression impérissableLa passion qui nous lie, nous les conseillers·ères de voyages, est évidente. C'est la passion de voyager dans le monde entier et de le découvrir sous toutes ses facettes. Et cette curiosité, ou cette passion...
-
Conseiller en voyages
vor 2 Wochen
Freiburg, Freiburg, Schweiz Globetrotter Travel Service AG VollzeitLa succursale de Friboug recherche un*e conseiller*ère en voyages en voyages 80-100% Tu laisses une impression impérissableLa passion qui nous lie, nous les conseillers·ères de voyages, est évidente. C'est la passion de voyager dans le monde entier et de le découvrir sous toutes ses facettes. Et cette curiosité, ou cette passion justement, est...
-
Collaborateur/trice Customer Service
vor 2 Wochen
Freiburg, Freiburg, Schweiz NOTZ METALL AG VollzeitLes principaux marchés de NOTZgroup sont l'industrie horlogère, la connectique électrique, la technique médicale, l'automobile, technologies de l'information et de la communication, l'infrastructure, ainsi que la construction de machines et d'installations. Nous sommes à la recherche d'un/eCollaborateur/trice Customer Service**Vos tâches**:- Suivi des...
-
Customer Service Technician 100%
vor 2 Wochen
Freiburg, Freiburg, Schweiz WIFAG-Polytype Holding AG Vollzeit**Als zukunftsorientiertes Unternehmen bauen wir massgeschneiderte Produktionsanlagen und Maschinen für die weltweite Verpackungsindustrie.**Zur Unterstützung unserer Abteilung **Aftersales** suchen wir eine/n**Customer Service Technician 100%**:**Aufgabengebiet**// Selbständige Bearbeitung von der Offerte bis zur Ausführung kleiner Kundenprojekte//...
-
Coordinator Event Operations
vor 2 Wochen
Freiburg, Freiburg, Schweiz International Air Transport Association (IATA) VollzeitEmployment Type: PermanentContract Duration: Until end 2025At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our...
-
HR Coordinator
vor 2 Wochen
Freiburg, Freiburg, Schweiz Richemont VollzeitCode de référence: 93184**HR Coordinator**:- Richemont- Fribourg, FR, CH- PermanentRichemont, l'un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et d'artisanat et Richemont...