Remote/home-based: Consultant to Deliver Feedback

Vor 7 Tagen

Schweiz UNICEF Vollzeit

Job no: 572920

Contract type:
Consultant

Duty Station:
Geneva

Level:
Consultancy

Location:
Switzerland

Categories:
Emergency, Knowledge Management

UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.


Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, _a voice._**
Purpose of Activity/Assignment


To support fulfilling its responsibility to be accountable to its stakeholders - from affected people to donors, UNICEF is committed to realize the following vision: "UNICEF appropriately addresses all types of feedback and complaints from anyone, anywhere, to build a more accountable world for children and their families".

This is in line with UNICEF's Core Commitments for Children (CCCs), Safeguarding Policy, Policy on Environmental and Social Safeguards and Sustainability, Policy on Personal Data Protection, Policy on Ethics in Evidence Generation and Procedure on Complaints, Feedback and Redressal Mechanisms (CFRM), as well as the IASC Guidance Note on Inter-Agency Sexual Exploitation and Abuse Referral Procedures, all of which require the establishment of mechanisms to securely, timely and effectively manage feedback and associated redressal processes.


To support UNICEF Offices and Partners operationalizing the above-mentioned commitments, a standardized corporate solution is being jointly developed through a cross-divisional collaboration.

This solution, named UNICARE (UNICEF's Community-driven Accountability Response Ecosystem), will include comprehensive guidance, ready-to-use templates, an ICTD-endorsed digital platform, and HQ-level support.

UNICARE will enable effective compliance with donor commitments and UNICEF's Policies, Procedures, and Standards while, simultaneously, enhancing financial efficiency by mitigating duplicative efforts in the independent development of similar products across individual offices.

The consultant will support the UNICARE Project Team in developing global guidance and templates for feedback management.

Scope of work

  • Review and improve the fieldtesting ToRs
  • Global template feedback management governance structure ToRs
  • Global templates for CFRMrelated positions ToRs
  • Global template feedback management focal point ToRs
  • Global template feedback management SOPs
  • Global template feedback automation flow
  • Feedback management training of trainers' package
  • Feedback management training videos
  • Feedback analysis framework
  • Feedback management monitoring framework

Work Assignment Overview

_Tasks / Milestone_

_Deliverables / Outputs_

_Timeline / Deadline_

  • Global template feedback management governance structure ToRs
  • A global template proposing the constituency, roles and responsibilities of a standard country office level feedback management governance structure.5 working days;

By 20 June 202- Global template CFRM manager ToRs- A global template proposing the standard responsibilities of a CFRM Manager at country office level.2.

5 days;
By 7 July 202
  • Global template feedback management focal point ToRs
- A global template proposing the standard responsibilities of the feedback management focal points at country office level.2.5 days;
By 7 July 202
  • Global template feedback automation flow
- A global template proposing the feedback automation flow to be used in the feedback collection channels at country office level.5 working days;

By 14 July 202- Global template feedback management Standard Operation Procedures (SOPs)- A global template proposing the Standard Operation Procedures for feedback management at country office level.

20 working days;
By 19 August 202
  • Feedback analysis framework
- A global template proposing a framework for feedback analysis and insights visualization.10 working days;
2 September 202
  • Feedback management monitoring framework
- A global template proposing a framework for feedback management monitoring.10 working days;
By 16 September 202
  • Feedback management training of trainers' package
- A standardized feedback management training of trainers' package, comprised of user manuals, training sessions plans, and training presentations, to be contextualized and used at country office level.40 working days;
By 18 November 202
  • Feedback management training videos
- A package of video recordings to support feedback management capacity building.20 working days;
By 15 December 2024

Estimated Duration of the Contract
115 working days between June and December 2024.

Consultant's Work Place and Official Travel
The Consultant will be remote/home-based with no travels foreseen.

Estimated Cost of the Consultancy & Payment Schedule
Payment of professional fees will be based on submission of an invoice and s

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