Global Client Management Team Leader

vor 1 Woche

Allschwil, Basel-Land, Schweiz ThermoFisher Scientific Vollzeit

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives

CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters.

Your Role in that Mission:

As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients.

Global Client Management Team Leader leads a team of Enterprise Project Managers (EPM's) that act as the main point of contact for client accounts ranging in scope and complexity, within a targeted customer segment. Builds strategic relationships and proactively pursues synergies, primarily with the commercial team, site Packaging Project Managers (PPM's) Team Leaders, site Distribution Project Managers (DPM's) Team Leaders, and demand planning team Team Leaders (if selected by the customer) as well as other services as appropriate, to meet service line, business unit and divisional objectives. Through engagement with these teams and the customer, this team ensures timely delivery of clinical supplies and achieves an exceptional customer experience.

Key Responsibilities:

  • Leads and directs a team, consisting of Enterprise Project Manager(s) and support personnel, to ensure customer needs, business targets, and operational objectives are achieved
  • Coordinates partnerships with various stakeholders, that may include commercial, site clinical/bioservices Client Services Team Leaders, logistics/transportation, quality, finance, and others to flawlessly execute project plans, while navigating divisional complexity for the customers to ensure their expectations are met and ensure quality standards are maintained
  • Conduct candidate screening process, interview, and make hiring recommendations to the manager
  • Coaches, guides, and holds their team members accountable for achieving results, driving process improvements, and driving an exceptional customer experience
  • Meets regularly with each team member ensuring expectations are clear, coaching and feedback is provided, with barriers to execution being removed/addressed as appropriate
  • Manages the Performance Management Development process for the team including goal setting, mid- year and year-end performance discussions on time per company guidelines
  • Monitors, reports on and ensures the team delivers on performance, anticipating, escalating and appropriately preparing the GCM Sr Manager as necessary
  • Acts as an SME and actively participates in initiatives (as appropriate) in support of the overall effectiveness of the Client Services organization
  • Leads project portfolio (number of projects depends on complexity of projects and team size), planning and delivering at all stages in coordination with global PM team; guides the client through the process end-to-end.
  • Is responsible for the resources and project staffing of the assigned team and self
  • Takes ownership of budget management, headcount planning and monitors and manages business metrics including performance, and other relevant KPIs
  • Work closely with the leadership to ensure standard methodology, training and procedural aspects are aligned globally
  • Provides support for customer issues and/or escalations
  • Champions voice of the customer and overall customer allegiance
  • Leads and advocates a culture of proactive continuous process improvement
  • Other duties may be assigned to meet the needs of the business

Key Requirements:

  • Education: Bachelor's degree in business/operations management, supply chain, or science-related field (equivalent work experience may be considered)

Years of Experience:

  • 5+ years of project management experience, ideally in pharmaceutical or equivalent clinical research; with 3+ years' of experience leading diverse, direct and/or matrixed teams; Remote leadership preferred
  • Prefer expertise in the field of clinical service management, including experiences in managing complex clinical trials with regards to their supply chain
  • Travel required (up to 10-25%). International travel may also be required

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


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