Internship Program

vor 4 Monaten

Zürich, Schweiz Batmaid - CH Vollzeit
Solving problems and human contact is what makes you thrive? Working in a multinational, multi-cultural environment is your goal?

An internship where you will learn about Customer Success, Sales, HR and Administration facets with hands-on practical experience from Day 1 is what you seek?

Apply for the Batamid Internship Program and come join us in growing Switzerland's biggest house cleaning business.

At Batmaid, part of the Batgroup cleaning brands, we are working to become the global leader of "well-being at home" with high-quality cleaning services. Strong of 150 office staff and more than 4000 cleaning colleagues, we are headquartered in Switzerland and expanding across Europe to make our objective a reality.

Our mission : the fight against Black Market and making sure that the cleaning industry workers have insured, declared and safe employment.

About our program:

As an Internship Program participant at Batmaid, you'll be directly involved in day-to-day operations, working with professionals and gaining first-hand experience of our business.

Our Operations Teams have a breadth of responsibilities focussed on coordinating the services of a localized group of cleaners and the customers that they serve. Whilst the day to day focus is highly varied, a week supporting Operations Teams breaks down into the following activities.

Customer & Colleague Success (60%)
  • Answering customer & colleague requests on scheduling, duration and execution of cleanings
  • Solving problems relating to replacing absent colleagues with available cleaners.
  • Contacting existing customers to prepare their first cleaning or to gather feedback on services
Administration (20%)
  • Supporting the update of customer payment methods
  • Following up with customers for unpaid services
  • Helping customers schedule their holidays in our online system
Human Resources (10%)
  • Assisting colleagues with gathering information in periods of absence
  • Helping to ensure all colleagues documentation and information is up to date
  • Assisting in answering basic questions regarding hours and payroll
Sales (10%)
  • Calling past customers to sell new cleaning services
  • Upselling extra cleaning services to existing customers
  • Supporting customers who have failed to complete their reservations

Requirements

This is what makes you successful:
  • You have a minimum of a high school graduation of apprenticeship diploma
  • Your Bachelor or Master degree may help you demonstrate key skills, but is not essential.
  • You are an innovative quick learner that is up for the challenge of working in a fast paced, agile, fast growing company.
  • You have an entrepreneur mindset and take ownership of individual tasks
  • You want to grow professionally as well as personally
  • You want to work in an international and multicultural setting
  • You are fully fluent in German, Swiss German a plus.
  • You are able to work proficiently in English in a business environment
  • You may even have further language skills, which add to our valued diversity.

What you can expect
  • Full-time opportunity.
  • Your chance to gain real work experience from day one, with guidance from a dedicated manager.
  • A supportive environment that fosters learning, growth, and personal development.
  • An opportunity to develop unique skills that set you apart.
  • Be part of a vibrant team of young and diverse professionals, bringing dynamism to the workplace.

Deutsch

Problemlösung und menschlicher Kontakt sind Ihre Leidenschaft? Sie möchten in einem multinationalen, multikulturellen Umfeld arbeiten? Ein Praktikum, bei dem Sie vom ersten Tag an praktische Erfahrungen in den Bereichen Kundenerfolg, Vertrieb, Personalwesen und Verwaltung sammeln, ist genau das, was Sie suchen? Bewerben Sie sich für das Batmaid Praktikumsprogramm und helfen Sie uns, das größte Hausreinigungsunternehmen der Schweiz weiter auszubauen.

Bei Batmaid, einem Teil der Batgroup Reinigungsmarken, arbeiten wir daran, der weltweite Marktführer im Bereich "Wohlbefinden zu Hause" mit hochwertigen Reinigungsdiensten zu werden. Mit 150 Büroangestellten und mehr als 4000 Reinigungskräften haben wir unseren Hauptsitz in der Schweiz und expandieren in ganz Europa, um unser Ziel zu verwirklichen.

Unsere Mission: Der Kampf gegen den Schwarzmarkt und die Sicherstellung, dass die Beschäftigten in der Reinigungsbranche versichert, angemeldet und sicher beschäftigt sind.

Über unser Programm: Als Teilnehmer unseres Praktikumsprogramms bei Batmaid sind Sie direkt in den täglichen Betrieb eingebunden, arbeiten mit Fachleuten zusammen und sammeln praktische Erfahrungen in unserem Unternehmen. Unsere Operationsteams haben eine Vielzahl von Verantwortlichkeiten, die sich auf die Koordination der Dienstleistungen einer lokalen Gruppe von Reinigungskräften und den Kunden, denen sie dienen, konzentrieren. Während der tägliche Fokus sehr unterschiedlich ist, teilt sich eine Woche der Unterstützung der Operationsteams in folgende Aktivitäten auf:

Kundenerfolg und Kollegenunterstützung (60%)
  • Beantwortung von Kunden- und Kollegenanfragen bezüglich Planung, Dauer und Ausführung von Reinigungen
  • Lösung von Problemen im Zusammenhang mit dem Ersatz abwesender Kollegen durch verfügbare Reinigungskräfte
  • Kontaktierung bestehender Kunden zur Vorbereitung ihrer ersten Reinigung oder zum Einholen von Feedback über die Dienstleistungen
Verwaltung (20%)
  • Unterstützung bei der Aktualisierung von Zahlungsmethoden der Kunden
  • Nachverfolgung unbezahlter Dienstleistungen
  • Unterstützung der Kunden bei der Planung ihrer Urlaube in unserem Online-System
Personalwesen (10%)
  • Unterstützung der Kollegen bei der Informationsbeschaffung in Abwesenheitszeiten
  • Sicherstellung, dass alle Unterlagen und Informationen der Kollegen auf dem neuesten Stand sind
  • Unterstützung bei der Beantwortung grundlegender Fragen zu Arbeitszeiten und Gehaltsabrechnungen
Vertrieb (10%)
  • Anruf bei ehemaligen Kunden, um neue Reinigungsdienste zu verkaufen
  • Upselling zusätzlicher Reinigungsdienste an bestehende Kunden
  • Unterstützung von Kunden, die ihre Buchungen nicht abgeschlossen haben
Anforderungen:
  • Sie verfügen mindestens über einen Schulabschluss oder ein Ausbildungsdiplom.
  • Ein Bachelor- oder Masterabschluss kann Ihnen helfen, Schlüsselqualifikationen zu demonstrieren, ist jedoch nicht zwingend erforderlich.
  • Sie sind ein innovativer Schnelllerner, der die Herausforderung liebt, in einem schnelllebigen, agilen und wachsenden Unternehmen zu arbeiten.
  • Sie haben eine unternehmerische Denkweise und übernehmen Verantwortung für einzelne Aufgaben.
  • Sie möchten sowohl beruflich als auch persönlich wachsen.
  • Sie möchten in einem internationalen und multikulturellen Umfeld arbeiten.
  • Sie beherrschen die deutsche Sprache fließend, Schweizerdeutsch ist ein Plus.
  • Sie können sich in einem geschäftlichen Umfeld auf Englisch verständigen.
  • Möglicherweise verfügen Sie über weitere Sprachkenntnisse, die zu unserer geschätzten Vielfalt beitragen.
  • Was Sie erwarten können:
  • Eine Vollzeitbeschäftigung.
  • Die Chance, vom ersten Tag an echte Berufserfahrung zu sammeln, angeleitet von einem engagierten Manager.
  • Ein unterstützendes Umfeld, das Lernen, Wachstum und persönliche Entwicklung fördert.
  • Die Gelegenheit, einzigartige Fähigkeiten zu entwickeln, die Sie auszeichnen.
  • Teil eines lebendigen Teams junger und vielfältiger Fachleute zu sein, die Dynamik in den Arbeitsplatz bringen.

Additional information:
Employment type: Full-time

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