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IT Service Desk Technician

vor 4 Monaten


Bulle, Schweiz Sommet Education Sàrl Vollzeit

Responsibilities:

  • Troubleshooting Level 2: Ability to resolve more complex issues related to Microsoft desktops, applications, and cloud services. Log analysis
  • Provide remote (worldwide) and on-site technical support to users and students operating in a Windows and Mac environment
  • Provide IT support according to the Best Practices in place and the Service Management framework
  • Track all support needs and resolution in the Service Desk ticketing system
  • Identify, escalate and follow-up incidents / requests
  • Install and upgrade PC hardware and software
  • Support audio and video equipment in classrooms and conference rooms / remote teaching
  • Setup and configure new hardware through Intune
  • Keep track of equipment / consumable spares and maintain hardware inventory
  • Maintain the inventory system up to date
  • Install and manage miscellaneous hardware drivers and equipment
  • Follow-up on IT repairs with suppliers
  • Manage purchase orders from the initial request to the delivery to the requestor
  • Create and maintain knowledge base documentation
  • Troubleshooting basic network problems
  • Testing updates / patches before the production rollout
  • Deliver specific training to staff and students (induction)