Customer Experience Manager

Gefunden in: beBee S CH - vor 2 Wochen


Basel, Schweiz Cpl Vollzeit

An exciting and growing business looking to bring state-of-the-art medical technology to the market, enabling people globally to self-manage diabetes and other chronic diseases, are currently hiring a passionate and professional Customer Experience Manager, to join their vision and growth journey within the marketing and sales function. This role is 80-100% FTE and based near Solothurn - hybrid working.


Key job responsibilities:

  • Collaborating with global and cross-functional teams, such as marketing, sales, software developers and the customer service team, to align customer experience efforts with business goals and objectives
  • Training staff on customer-centric approaches, best practices and customer service technology throughout the global organizations
  • Supporting and further development of Customer Experience processes and technology already implemented (lifecycle management)
  • Evaluating, discussing and documenting of global processes and requirements
  • Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and customer service performance, providing regular reports and insights to senior management and stakeholders
  • Participation in global Customer Experience projects, including responsibility for subprojects

Candidate Experience/ Qualifications:

  • Higher education in Business and/or Computer Science
  • Fluent in written and spoken English
  • At least 4 years of experience (ideally within a global customer experience team, working with CX technologies like CRM software or contact center solutions)
  • Strategic thinking capabilities and the ability to translate insights into actionable plans and processes
  • Strong analytical skills with a structured and creative approach to problem solving
  • Resilient, flexible and able to thrive in a fast-paced environment, working on multiple projects simultaneously
  • Ability to work collaboratively in cross-functional teams across both technical and commercial disciplines
  • Strong communication and influencing skills

For more information, or to apply, please send your full CV and contact details to: sarah.goddard@cpl.com



  • Basel, Schweiz Aequor Consulting GmbH Vollzeit

    Werden Sie jetzt Teil einer bekannten Schweizer Bank und starten Sie als Customer Experience Manager (m/w/d) durch! Unser Kunde steht für überdurchschnittlichen Service, kompetente Kundenberatung und nutzt die Chance der Digitalisierung, ohne den persönlichen Kontakt zu vernachlässigen. In dieser spannenden Position in Basel sind Sie für folgende...


  • Basel, Schweiz Jet Aviation Vollzeit

    Manage, define and direct the customer service with disciplinary authority for a team of 5 customer representatives in Basel. **Main Responsibilities**: - To manage and develop the customer service department and Flight OPS support for the operational requirements of JBSL Organization. - first line customer experience - greet customers upon aircraft...


  • Basel, Schweiz AWS EMEA SARL (Switzerland Branch) - G96 Vollzeit

    Experience of large scale IT/digital/business transformation or migration programs at a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level - Strong organizational governance and troubleshooting skills with precise attention to detail AWS Sales,...


  • Basel, Schweiz IWB (Industrielle Werke Basel) Vollzeit

    Manche, die schon lange bei IWB dabei sind, finden, dass hier zu arbeiten noch nie so viel Spass gemacht hat. Ob Photovoltaik-Anlage, Wärmepumpe oder Ladestation fürs E-Auto - wir bieten alles aus einer Hand. Das macht unsere Arbeit ganz schön bunt. Mindestens so wichtig ist der wunderbare Teamgeist. Dieser kommt nicht von ungefähr. Wir unternehmen...


  • Basel, Schweiz ITech Consult Vollzeit

    **Customer Supply Manager **(f/m/d) - **APICS **/** **ERP **/** **SAP / **Production** / **English** *** **Project**: For our customer a big pharmaceutical company in Basel we are looking for a highly qualified Customer Supply Manager. Background: The Global Supply Chain Operations Organization seamlessly connects markets to the global manufacturing...


  • Basel, Schweiz Work Selection Vollzeit

    **Beschreibung**: For our international partner based in Basel, we are looking for a qualified and motivated **Customer Supply Manager** for a temporary contract of 12 months with a possible extension. The Global Supply Chain Operations Organization seamlessly connects markets to the global manufacturing network by centrally managing supply, inventory and...

  • Customer Excellence Manager

    Gefunden in: Talent CH C2 - vor 1 Woche


    Basel, Schweiz Lonza Vollzeit

    Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...


  • Basel, Schweiz Global Personal Partner Vollzeit

    **EINFÜHRUNG**: Our profession and our passion "HR Management." Global Personal is an independent company of the Interiman Group SA with over 100 employees offering a complete range of human resources services at 21 locations in German-speaking Switzerland. For our client, an international orientated Pharma company in Rotkreuz, we are looking for a...


  • Basel, Schweiz D-ploy Vollzeit

    D-ploy is an **IT** and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the...


  • Basel, Schweiz regiocom SE Vollzeit

    Regiocom hiring in Basel. Customer Service Assistant. Remote. CHF 24/hour. Tasks - Manage inquiries. - Resolve quickly. - Team collaboration. - Log feedback. **Requirements**: - 1 year experience. - English beneficial. - Located in Switzerland. - Effective communicator. **Benefits**: - CHF 24/hour. - Flexible schedule. - Work from home. - Growth...

  • Product Manager, Customer Reporting Platform

    Gefunden in: Talent CH C2 - vor 1 Woche


    Basel-Stadt, Schweiz Axalta Vollzeit

    Description : The Product Manager is responsible for overseeing the entire lifecycle of our customer facing reporting platforms (Drivus Digital Services, Tableau KPI dashboards, etc.), from ideation to launch and beyond. They work closely with our development team, customers, and other stakeholders to ensure that end user reporting (business KPIs)...

  • Customer Operation Manager

    Gefunden in: Talent CH C2 - Vor 6 Tagen


    Basel, Schweiz D-ploy Vollzeit

    D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...

  • Account Manager

    Vor 2 Tagen


    Basel, Schweiz Brenntag Vollzeit

    **ACCOUNT MANAGER (EXTERNAL) PHARMA**: Our team in **Basel** currently has an opening for a **Account Manager (external) Pharma** Our Brenntag Pharma EMEA division builds the link between raw material suppliers and medical product producers and manages the distribution of APIs, excipients, intermediates, as well as base chemicals with value-added services....

  • Project Manager

    Vor 7 Tagen


    Basel, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Project Manager

    Vor 7 Tagen


    Basel, Schweiz Jet Aviation AG Vollzeit

    Project Manager - Large Aircraft at Jet Aviation. You will act as the main point of contact towards the customer for all project related aspects such as project planning and monitoring, raising additional work requests due to defect findings or scope increase, tracking the financial performance of the project and releasing the AC to service. In addition, you...

  • Aog Duty Manager

    Vor 7 Tagen


    Basel, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Project Manager

    Vor 6 Tagen


    Basel, Schweiz Hawker Pacific Vollzeit

    Summary: Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of...

  • Account Manager

    Gefunden in: Talent CH C2 - vor 1 Woche


    Basel, Schweiz Brenntag Vollzeit

    Our team in Basel currently has an opening for a Account Manager (external) Pharma Our Brenntag Pharma EMEA division builds the link between raw material suppliers and medical product producers and manages the distribution of APIs, excipients, intermediates, as well as base chemicals with value-added services. We serve the market with our...

  • Project Manager

    vor 1 Woche


    Basel, Schweiz Jet Aviation AG Vollzeit

    As the Project Manager for our Project Management - Team Business Jets Team in our Maintenance Organisation at Jet Aviation, you will act as the main point of contact towards the customer for all project related aspects such as project planning and monitoring, raising additional work requests due to defect findings or scope increase, tracking the financial...

  • Aog Duty Manager

    Vor 7 Tagen


    Basel, Schweiz Jet Aviation AG Vollzeit

    In this position you will be responsible for providing support to our customers. The team of AOG Duty Managers provide 24/7 service coverage to respond to customer AOG requests and find a solution to dispatch the required resources to recover the aircraft as quickly as possible. Extensive and focused customer communication builds confidence in our superior...