Client Aviation Account Manager

vor 1 Monat

Zürich, Schweiz Jet Aviation AG Vollzeit
Client Aviation Account ManagerLocation: 

Zürich, CH

Flexible Work Arrangement:  Hybrid Job Category:  Sales Career Level:  Professional Requisition Id:  2469

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.                                                                                                                                                                                                                                                                                                                                                                                                                                                      

Position Summary

This position is responsible as a single point of contact for EMEA.

Main Responsibilities

—    Acting as single point of contact for full- and partial managed aircraft
—    Coordination for the aircraft portfolio and operation in coordination with all Jet Aviation Business Jets departments and lead-captains.
—    Acting as company representative primarily for existent- and future English-speaking clients
—    Participate in regular calls and client’s meetings
—    Acting as liaison between customer and Jet Aviation Business Jets Operations on a 24h/7d basis including trouble shooting support for operational issues
—    Sustain a sustainable and trustful relationship between the customer and Jet Aviation Business Jets
—    Coordinate accounting related matters
—    Analyzing internal processes / procedures, issue feedback and check in coordination with stakeholders for any client specialties
—    Continuously review and improve client satisfaction

Main Responsibilities Cont.

—  Ensure a pro-active, positive, and consistent communication with customers and vendors 
—  Meet with customers incl. key influencers regularly to make sure customer expectations are 
kept on the highest level 
—  Continuously review and improve client satisfaction 
—  Inform involved teams about customer expectations or changes to be noted and followed 
—  Find business opportunities and involve relevant departments 
—  Oversee aircraft phase-in/phase-out and client onboarding and offboarding 
—  Ensure client retention, serving as a trusted Advisor on all matters 
—  Communicate to clients any requested data reporting, monthly activity reports or statements, 
cost overviews, budget calculation  
—  Provide an excellent service in relation to billing inquiries, service requests, suggestions, and 
complaints 
—  Resolve customer and vendor inquiries or complaints effectively and communicate/discuss 
with internal departments if required 
—  Support customer needs, providing materials and guidance as needed 
—  Ensure customer complaints are taken seriously and resolved satisfactorily in a timely manner 

Minimum Requirements

—    High School Diploma
—    Extensive practical experience in aviation industry
—    Proficient English language skills 
—    Good communication skills 
—    Common courtesy and customer orientation 
—    In depth knowledge about aircraft operations.
—    Knowledge about the aviation industry and competitors.
—    Ability to work flexible schedules 

Desired Characteristics

—    Two years’ related experience in Account Management in the Aviation Industry
—    Customer service and safety focused 
—    Excellent communications, customer service and people skills 
—    Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency) 
—    High level of resilience  
—    Willingness to work afterhours and weekends.
—    Strong identification with the company.
—    Ability to work under pressure
—    Ability to adjust to people from different cultures

Physical Demands

N/A

Work Environment

N/A

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.                                                                                                                                                                                                                                                                                                                                                                                                                                                      

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