Field Force Quality Professional

vor 3 Wochen

Giesshübelstrasse Zürich, Schweiz SAMSUNG ELECTRONICS Switzerland GmbH Vollzeit

Samsung Electronics is a global technology leader, opening new opportunities for people around the world. The foundation of our success is our people, whose talent, creativity, and passion stand out. We strive for excellence and are looking for top talent to join us on this journey.

We are seeking a Field Force Quality Professional (100%) for a permanent position in our retail marketing team.


In Switzerland, Samsung Electronics relies on merchandisers and promoters to maintain the POS in retail outlets through a representative. The Field Force Quality Professional oversees these roles, ensuring quality standards are met and improvements are made to store segmentation and retail reporting. It is key to work with other departments to optimize processes, analyze data, and implement action plans based on their findings.Your tasks, you…

define and continuously improve and adapt store segmentation for all product categoriesdevelop and oversee Field force operations and intelligence systems, including retail dashboard/reporting, mystery shopping, and Field force quality checksset and monitor Field Force KPIs, including monitoring of product knowledge, store visits, maintenance/VOC, and sales-related performance targetscoordinate and liaison with external agencies, including supervision, coaching, and development of plansset targets and evaluate promoters, including performance reviews and development of improvement strategieslead regular Field force meetings, such as briefings, and best practice discussionsare responsible for project management, including budgeting, implementation planning, invoicing, and documentationwork closely with other departments to improve data quality, perform data analysis, and plan and implement actions based on big data analysiscontinuously optimize processes and improve the efficiency of the Field Forceperform continuous market monitoring and adjust strategies based on insightsensure compliance with company policies and quality standards across the Field Forceset up and lead regular retail meetings up to top management levelYour profile, you…have a degree in business administration or similaralready have 3-5 years of work experience in a similar position and environmentare well versed in PowerBI and database managementhave excellent knowledge of MS Office (especially PowerPoint and Excel)have very strong project management skillsare fluent in German and English, French is a plushave a strong "hands-on mentality" and consider analytical thinking and the preparation of figures to be your strengthshave a professional appearance, very good communication skills, and an accurate working styleare a committed, team-oriented and resilient personality

In our pursuit of excellence, Samsung is continuously looking for dynamic individuals. Become a part of Samsung and let your potential soar. We are offering a dynamic and international working environment with many opportunities for career development.

Are you interested? We look forward to receiving your informative CV and complete documents (references and diplomas) in German orEnglish. 

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