Customer Service Specialist

vor 1 Monat

Fribourg, Schweiz Corden Pharma Fribourg SA Vollzeit
Introduction

CordenPharma is a leading full-service contract development and manufacturing organization (CDMO) of active pharmaceutical ingredients (APIs), excipients and pharmaceuticals Drug Products (DP) and packaging capabilities with > 2’800 employees across the world. Our services enable pharmaceutical and biotech companies to manufacture medicines with the ultimate goal of improving people’s lives.

Our network in Europe and the US offers flexible and specialized solutions across six technology platforms: Peptides, Oligonucleotides, Lipids & Carbohydrates; Injectables; Highly Potent & Oncology; and Small Molecules. We strive for excellence in supporting this network and are committed to providing the highest quality products for the well-being of patients.

As soon as possible, at Fribourg site, we are looking for a

Customer Service Specialist (m/f/d) 100%
Villars-sur-Glâne, Fribourg
  • ​Fribourg
  • ​ASAP
  • ​Full-time
  • ​Permanent
Your Tasks
  • First point of contact for the customers
  • Execute end-to-end ordering management for products and services
  • Handling customer requests and finding optimal solution to the problems and concerns presented
  • Collaborate with the Customer Service Manger to update monthly forecasts with customers, to avoid stock outs
  • Organization of shipping activities (as shipment in temperature controlled, transportation of national and international shipments. Control of compliance aspects: Export licenses, Global Trade, good distribution practices GDP)
  • Generate shipping documents (as Proforma Invoice, Packing lists, Certificates)
  • Contribute to the follow-up and execution of the monthly Sales budget based on our invoicing process
  • Act as a Key User/Subject Matter Expert for SAP SD and IM / MM (Sales and Inventory Management)
  • Establish solid relationships with team members and different department (production planning, purchasing and quality)

 

Your Profile
  • CFC Commercial Employee or equivalent 
  • Minimum of 8 years of experience in a customer-facing and order management position
  • Additional experience in transports organization and Export activities a must 
  • Familiarity with the Pharmaceutical, Cosmetics or Food industry is advantageous
  • Customer service oriented, rigorous, pragmatic, able to have a global vision and pay attention to details. Proactive approach to problem-solving
  • Ability to collaborate across organizational functions (production planning, purchasing and quality) and units internally and externally
  • Proficiency in using ERP systems, particularly SAP, and export management systems. Very good knowledge of Microsoft Office tools
  • Fluent in both French and English with excellent communication skills
We Offer   Accessible Workplace   Cafeteria   Dynamic and exciting work environment   Retirement Pension Plan Back Apply

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