Customer Technical Advisor for Cloud Transformation

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our dynamic team as a Customer Technical Advisor for Cloud Transformation and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.

As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.

Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.

As a Customer Technical Advisor for Cloud Transformation, you will possess strong technical and business acumen, allowing you to provide value-driven solutions within the practice services domain(s). Your exceptional customer-facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.

As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.

In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl's best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.

Join our team of forward-thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfilment. As a Customer Technical Advisor for Cloud Transformation, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Develop/write and present to end customers high-quality Cloud Transformational solutions, solution strategies including project completion criteria, dependencies and full business case.

• Lead in collecting, validating, vetting with customers the deal-specific technical, functional, and non-functional requirements.

• Apply consultative selling approach to articulate key aspects of a cloud transformation and convey its business value in the client's context

• Develop initial technical solution strategy for capturing/driving Cloud/Digital Transformation oriented professional services/capabilities (Advisory/Implementation and Management Services alike).

• Develop non-binding indicative estimate (NBIE) solution proposals to include cost cases to be priced, draft deployment timelines, technical/operational dependencies, draft architecture.

• Apply technical and competitive insights specific to Kyndryl’s Cloud Practice professional services (also understand AWS, Azure, GCP solution engineering/collaboration/partnering concepts).

• Apply and continuously develop knowledge in the technical domain areas they're responsible for in the context of Kyndryl’s public/private/hybrid cloud go-to-market strategy.

• Develop/maintain end client, business/channels/alliance partner relationships within their technical /alliance communities.

• Advise/write when needed technical/operational/consulting elements of contracts/SOWs in RE: the given technical/business/outcomes-oriented scope, integration points, and architectural ramifications.

• Possesses strong financial acumen and ability to build/propose complete business cases which close with clients’ controllers/CFO.

• Executive presence, ability to present face to face to CxOs, board rooms mid-size to large audiences.

• Perform/execute: client-facing meetings, RFP oral presentations, quarterly business reviews at client sites, and conduct hands-on solution / Cloud modernisation/implementation-oriented demonstrations.

• Has already and continuously attains industry-appropriate technical /consulting certifications based on their domain area;

• AWS, and/or Azure, and/or GCP technical certification is a must (at least 1 of the 3)

• Fluent in English and German

Preferred Skills and Experience

• Minimum 5 years as a Cloud/Digital Transformation consultative Tech Sales / Sales Engineering experience

• Minimum 5 years, strong experience in performing/executing: client-facing meetings, RFP oral presentations, quarterly business reviews toward with clients; billability.

• Expertise in the Swiss market and a proven track record of successful engagements with clients based in Switzerland.

• Repeated successful experience in conducting project/process demonstrations, project walk-troughs with customers.

• Strong understanding of cloud-native DevOps tools

• Strong understanding of HA and data security concepts in a public cloud / hybrid cloud operating environment.

• Strong understanding of automation techniques, tools, products (e.g. Ansible / Terraform) and the role of automation in driving effective IT operations.

• Strong understanding of HA and data security concepts in a public cloud / hybrid cloud operating environment.

• Good knowledge in French language

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.