Working Student IT Support Content Creator/Editor
vor 2 Wochen
We're energized by our international backgrounds, enterprising brands, and expanding reach. We're present in markets all over Europe. We consist of 2500 employees in Switzerland, Luxembourg, Germany, Serbia, and Austria.Working Student IT Support Content Creator/Editor
We are seeking proactive support (from July to September) to assist in the radical rework of the Group IT knowledge base for end users, as part of a significant effort to improve the selfservice experience of end users (employees of TX Group). The role will write and edit IT Support knowledge articles, optimized for ease of understandability by non-IT users and for feeding into the knowledge base of a company-specific GenAI chatbot. This role offers an opportunity to gain insights into various IT topics and to contribute to enhancing user experience through state-of-the-art AI-driven knowledge management.
What you can expect:
Analyze articles and documentation from an end-user perspective to ensure relevance and clarity.
Develop an in-depth understanding and insights across a broad spectrum of IT topics and disciplines from an end-user perspective.
Gain insights into AI requirements for knowledge management and integration with the Chatbot.
Collaborate with IT teams to refine and optimize knowledge resources for user accessibility and understanding.
Analyze and restructure IT knowledge content to align with the requirements of an Open AI Chatbot platform.
Enable the basis for an improved IT service provision
We are looking for:
Student in Information Management, Computer Science, Data Science, Business or related field.
Strong knowledge in user perspective in IT maybe also based on professional experience
Strong analytical skills with the ability to interpret complex information and transform it into structured knowledge content.
Excellent communication and collaboration skills to effectively interact with diverse stakeholders
Fluency in English and French required. German is an asset.
Benefits:
Five weeks vacation with option for seven weeks and vacation purchaseFlexible working models and mobile office optionsPaid day off on birthdayA market-, performance- and success-oriented compensation packageNumerous discounts e.g. cell phone subscription, digital TV, bicycle rental, car purchaseWide range of free health promotion services (social counseling, health coach app, flu vaccination, various trainings)Possibility for unpaid vacation up to max. six monthsAdditional half days off before certain holidaysReferral program: Up to CHF 2'000Wide training and development offering (leadership, mentoring, development programs, language courses, Sales Academy, self-competence, methodological competence, project management, change management and much more)Free digital subscriptions and discounted print offersTX Group-
Working Student IT Support Content Creator/Editor
vor 2 Wochen
Lausanne, Schweiz TX Group VollzeitDo you know us? TX Group consists of more than 50 brands, including the leading media companies in Switzerland, innovative advertising firms, and up-and-coming tech startups!We're energized by our international backgrounds, enterprising brands, and expanding reach. We're present in markets all over Europe. We consist of 2500 employees in Switzerland,...
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Lausanne, Schweiz TX Group VollzeitWe are seeking proactive support (from July to September) to assist in the radical rework of the Group IT knowledge base for end users, as part of a significant effort to improve the selfservice experience of end users (employees of TX Group). The role will write and edit IT Support knowledge articles, optimized for ease of understandability by non-IT users...
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Lausanne, Schweiz TX Group VollzeitDo you know us? TX Group consists of more than 50 brands, including the leading media companies in Switzerland, innovative advertising firms, and up-and-coming tech startups!We're energized by our international backgrounds, enterprising brands, and expanding reach. We're present in markets all over Europe. We consist of 2500 employees in Switzerland,...
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Lausanne, Waadt, Schweiz TX Group AG VollzeitWhat you can expect Analyze articles and documentation from an end-user perspective to ensure relevance and clarity. Develop an in-depth understanding and insights across a broad spectrum of IT topics and disciplines from an end-user perspective. Gain insights into AI requirements for knowledge management and integration with the Chatbot. Collaborate...
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Lausanne, Schweiz TX Group AG VollzeitWhat you can expect Analyze articles and documentation from an end-user perspective to ensure relevance and clarity. Develop an in-depth understanding and insights across a broad spectrum of IT topics and disciplines from an end-user perspective. Gain insights into AI requirements for knowledge management and integration with the Chatbot. Collaborate...
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