Technical Customer Support Specialist 80

vor 4 Wochen

Lenzburg Aargau, Schweiz Hitachi Energy AG Teilzeit

Are you passionate about solving complex problems for customers using cutting-edge technologies like IGBTs, MOSFETs, and more? Be a leader, who leads with example. Collaborate across departments to solidify our position as a leader in this dynamic industry.

Your responsibilities

  • Act as the primary point of contact for customers and distributors, addressing all technical and application questions across our product portfolio, including IGBTs, IGCTs, Diodes, Thyristors, PCTs, and MOSFETs

  • Build strong, long-term relationships with customers and distributors through clear and reliable technical communication in the areas of rectifiers, inverters, industrial drives, traction converters, power electronics, active components and thermal design

  • Collaborate with various departments (R&D, Product Management, Sales & Marketing) to acquire, retain, and support customers the traction, industry, photovoltaic, electrical vehicles and renewable energy sectors, ultimately strengthening our market position

  • Gain in-depth knowledge of product applications, identify market trends related to power electronics devices and systems, and find potential areas for market share growth

  • Handle internal tasks like customer waivers and technical approvals while actively contributing to the team's strategy

  • Lead a team of technical support specialists, overseeing processes like specification reviews and design-in projects

  • Identify new product uses for our product portfolio, contribute to product roadmaps aligned with market trends and manage customer needs in line with company strategy

Your background

  • A leader with strong cross-functional collaboration skills and a passion for technical customer support in the power electronics industry

  • Experience in technical sales and customer support, ideally within the power electronics industry, with knowledge of IGBTs, IGCTs, Diodes, Thyristors, PCTs, and MOSFETs is essential

  • A Bachelor's or Master's degree in Electrical Engineering (or similar field) with proven experience in power electronics, including, converters, industrial applications, active components and thermal design, is highly desirable

  • Excellent communication skills in German and English are required, with additional languages a plus

  • You possess strong organizational and time management skills, thrive in a fast-paced environment, and are comfortable managing multiple tasks and projects simultaneously

  • The ability to work independently, set priorities, and manage conflict effectively is crucial

Jetzt bewerben Ort Lenzburg, Aargau, Switzerland Jobtyp Full time Erfahrung Experienced Position Customer Service & Contact Center Operations Vertrag Regular Veröffentlichungsdatum 2024-05-14 Referenznummer R0051008

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