Technology Consultant
vor 4 Wochen
To complement our Technology Department at our headquarters in Crissier (Lausanne), we are looking for a
Technology Consultant
The McDonald's Switzerland IT Operations Team is responsible for the deployment and operation of restaurant and corporate technology within Switzerland. The team supports many different technologies over the estate not limited to digital experiences, point-of-sale devices and software and high availability server models. We are looking for a new colleague with a passion for operating technology, who will partner with internal IT stakeholders and other functional leads as well as our wider restaurant and operator community. As Technology Consultant, you will join the Technology Operations team, which manages the support services and processes for our Restaurants and Corporate employees.
Your Profile
3+ years of proven experience in a comparable role within enterprise grade IT environmentsCapable analysis skills with ability to provide a "big-picture" view and grasping ground level details as necessaryGood communication skills with external, internal stakeholders as well with partners and vendorsFlexibility to work within a rapidly changing environmentSignificant planning & organizational skills to manage complex quantities of interacting technologiesAbility to diagnose and triage complicated technical issuesEnglish (Written and Verbal), French or German (Written and Verbal), Optionally Italian (Written and Verbal)Excellent understanding of the interdependencies between network, infrastructure and securityTechnical Knowledge & Skills
Familiarity with industry standards for enterprise IT operationsUnderstanding of network fundamentals (dns, dhcp, routing, subnetting, vlan)Understanding of firewall fundamentals (Zoning, rules, groups, etc..)Understanding of active directory fundamentals (all objects, gpo, security)Comfortable with hardware management, network, end user computing, peripherals (without needing to be an expert)Specific IT Technologies
MonitoringObservability SystemsExperience working in DevOps methodology preferableOperating Systems
Windows Server 2012 and onwards Windows 10 LTSB Windows 10 and 11Linux and MacOS based OS a plus (+++)Good understanding of Security by design
Firewall rulesAntivirus and endpoint protectionQuick evaluation in the event of incidentsAbility to escalate accordingly and act with the right level of attention
Area of Responsability
Support and develop our external partners to deliver clear and performant services to our Corporate Employees and our RestaurantsTake ownership of support for Corporate employees and develop the corporate service desk experience to a top-class experience. Develop self-service support and lead on the documentation of existing and new processesHelp deliver on security related matters, including overseeing patching activities for the market, managing vulnerabilities and treating security-related incidentsCreate and maintain Operational standards for internal and external processesWork with our global teams on the activities related to the management of local and cloud-based serversAct as the main point of contact within the team for support requests related to Network & InfrastructureMonitor the operational execution (reliability, performance) of technologies and ensure appropriate responseTranslate key IT messaging for consumption by wider stakeholder groupsRespond to, and ensure processes exist to manage and handle scenarios of critical business impactPerform risk management exercises and develop appropriate processes & responsesTechnical investigation into root causes and building strategical next stepsPrompt support to restaurant operations in cases of major incidents or crisisComfortable with best practices in Service Management (understands the concepts of incidents, problem management, escalations)What we offer
McDonald's offers its employees an attractive, dynamic and diverse work environment based on teamwork, recognition of exceptional performance and training. Proactive employees can perfect themselves with us.
Does this description fit you? Then we would like to get to know you Just send us your application documents
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Crissier, Schweiz McDonald's Schweiz VollzeitThe McDonald's Switzerland IT Operations Team is responsible for the deployment and operation of restaurant and corporate technology within Switzerland. The team supports many different technologies over the estate not limited to digital experiences, point-of-sale devices and software and high availability server models. We are looking for a new colleague...
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Crissier, Schweiz McDonald's VollzeitProfil e 3+ years of proven experience in a comparable role within enterprise grade IT environments Capable analysis skills with ability to provide a “big-picture” view and grasping ground level details as necessary Good communication skills with external, internal stakeholders as well with partners and vendors Flexibility to work within a...
