Technology Consultant

Profil

e

3+ years of proven experience in a comparable role within enterprise grade IT environments
Capable analysis skills with ability to provide a “big-picture” view and grasping ground level details as necessary
Good communication skills with external, internal stakeholders as well with partners and vendors
Flexibility to work within a rapidly changing environment
Significant planning & organizational skills to manage complex quantities of interacting technologies
Ability to diagnose and triage complicated technical issues
English (Written and Verbal), French or German (Written and Verbal), Optionally Italian (Written and Verbal)
Excellent understanding of the interdependencies between network, infrastructure and security

Technical Knowledge & Skills

Familiarity with industry standards for enterprise IT operations

Understanding of network fundamentals (dns, dhcp, routing, subnetting, vlan)
Understanding of firewall fundamentals (Zoning, rules, groups, etc..)
Understanding of active directory fundamentals (all objects, gpo, security)
Comfortable with hardware management, network, end user computing, peripherals (without needing to be an expert)

Specific IT Technologies

Monitoring
Observability Systems
Experience working in DevOps methodology preferable

Operating Systems

Windows Server 2012 and onwards 
Windows 10 LTSB 
Windows 10 and 11
Linux and MacOS based OS a plus (+++)

Good understanding of Security by design

Firewall rules
Antivirus and endpoint protection
Quick evaluation in the event of incidents
Ability to escalate accordingly and act with the right level of attention

Area of Responsability

Support and develop our external partners to deliver clear and performant services to our Corporate Employees and our Restaurants
Take ownership of support for Corporate employees and develop the corporate service desk experience to a top-class experience. Develop self-service support and lead on the documentation of existing and new processes
Help deliver on security related matters, including overseeing patching activities for the market, managing vulnerabilities and treating security-related incidents
Create and maintain Operational standards for internal and external processes
Work with our global teams on the activities related to the management of local and cloud-based servers
Act as the main point of contact within the team for support requests related to Network & Infrastructure
Monitor the operational execution (reliability, performance) of technologies and ensure appropriate response
Translate key IT messaging for consumption by wider stakeholder groups
Respond to, and ensure processes exist to manage and handle scenarios of critical business impact
Perform risk management exercises and develop appropriate processes & responses
Technical investigation into root causes and building strategical next steps
Prompt support to restaurant operations in cases of major incidents or crisis
Comfortable with best practices in Service Management (understands the concepts of incidents, problem management, escalations)

What we offer

McDonald's offers its employees an attractive, dynamic and diverse work environment based on teamwork, recognition of exceptional performance and training. Proactive employees can perfect themselves with us.

Does this description fit you? Then we would like to get to know you Just send us your application documents

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