Customer Service Expert

vor 3 Wochen

Dagmersellen, Schweiz Japan Tobacco International Vollzeit
We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running. So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. Learn more: jti.comCustomer Service Expert (m/f/d)Providing an excellent channel to develop your skills and build upon your career. In this role you will be operating in the sales transaction to cash (O2C) function managing daily customer orders with high financial exposure. The O2C process is critical to drive financial reporting/monitoring and to meet the overall Marketing & Sales go-to-market plan. You will build new relations being in close contact with our customers/wholesalers and you liaise closely with our Marketing & Sales departments to ensure on time logistics. In this role, you can develop your skill set, use your analytical thinking and your natural familiarity with numbers along with stakeholder engagement to successfully perform your duties and responsibilities.Your responsibilitiesManage the Order to Cash process via customer order collection and data entry to Warehouse Management systemCollaborate with Marketing & Sales stakeholders to ensure the company’s go-to-market plan execution in the accounts via system mapping products that are in line with planned timings and promotional periods requirementsMaintain and further build positive customer relations with Account Buying, Logistics and Account Payment personnel Work with the Key Account Management team by handling obstacles in supply chain and the logistic management processOverview the Masterdata & System Management by setting up critical SAP pricing and article information in line with Finance/GBS guidelinesClose collaboration with Finance to manage Free Cash Flow maintenance by continuous monitoring, validating and aligning on SAP & Finance reporting (J-SOX)First point of contract for Customer collection of past due invoices and monitoring credit/banking transactionsOversee customer return good process, expiring product destruction and Swiss Excise Tax controlsManage Field Force Inventories and ensure stock controls are in place throughout the year                                          
Qualifications and ExperienceAfter obtaining a higher business degree, you gained relevant practical experience ideally in a FMCG environmentA high interest in processes and technologies, affinity to numbersEnthusiastic self-starter, flexible and reliable person with strong analytical mindsetLanguage skills: German and good command of English. French considered a good advantageThorough knowledge of MS Office, SAP/Warehouse system knowledge are benefits but not required What we offerOpen, multicultural and very dynamic environment with personal development opportunities, as well as:Possibility to work up to 50% from home office 40-hour week, at least 5 weeks of vacation, flexible working hoursIn-house canteen (discounted meals) and free soft drinks and coffeeFree parking lotsMonthly health insurance allowances for employees and their family membersInsurance contributions (NBU and KTG) are covered fully by JTIJTI pays up to 75% of the pension fund contributions500 CHF Reka Checks (paid out in January each year)Maternity and paternity leave (20 weeks) without reduction in salaryAttractive employee benefitsFitness room and various sports and well-being coursesThe team of peers is energetic and friendly where workloads are shared. The work environment is professional, enjoyable and has flexibility options. Are you excited about this position? We're looking forward to receiving for application 

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