Critical Facilities Technician, EMEA

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Site Operations Department

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Technicians (CFTs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. 

Position Overview

We are looking for a Critical Facilities Technician who knows what best-in-class service looks like and can make that a reality. This role is an important member of our facilities team where we manage some of the most efficient and cost-effective data center facilities in the industry.

The successful candidate for this role will work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to insure uninterrupted service for our customers.

If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment, and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components, and lighting systems. If you know the importance of getting it right the first time and not disrupting mission-critical data centers. If you enjoy delighting customers with superior service and you have the desire and ability to do so, then please read on

Essential Job Functions

Ensure the completion of the maintenance activities to the highest quality level of planification, preparation, execution, and reporting

Ensure the full reliability of the infrastructures with the focus on continuity of services, energy efficiency, and budgetary constraints

Use the BMS (Backup Management System) and all available systems and do regular walkthroughs to keep up to date at all times the appropriate monitoring on site

Duties

In close collaboration with the contractors, participate in the drafting of the preventive maintenance schedule for the site infrastructures and implement it in collaboration with all service providers concerned. Closely monitor the operations with a continuous concern for minimizing risks during interventions, and ensure the reporting of this activity

Participate in the implementation of the site-specific crisis management plan and in the tests and implementation exercises concerning this plan

Within applicable and authorized interventions according to the local regulation and the up-to-date certification(s) of the CFT, be capable of manipulating/activating certain electrical and or mechanical and or security infrastructures for the purpose of protecting people and property and/or maintaining service continuity on the site

Monitor very closely the capacities of the infrastructure equipment at their different levels and their load of use/demand, and report back to the Site Manager

Anticipate the impact of the future development of customer loads on these infrastructures by implementing warning thresholds and also by investigating technical solutions to reinforce the infrastructures (technical feasibility, design choices, budgetary allowance, etc.) and/or their level of redundancy

According to the Site Manager's instructions, carry out this infrastructure reinforcement analysis well in advance (utilizing studies, quotations for implementation, project schedule, risk analysis, operating instructions, etc.)

Participate with the construction team to any site construction phase including the commissioning, and specifically to ensure service continuity to the customers

Actively contribute to all improvement actions in the site PUE

Proactively raise awareness of the need to increase the power level that is contractually agreed upon with the energy provider

Develop energy quality indicators as provided on behalf of infrastructures, by keeping appropriate records.

Ensure highest standards of cleanliness by adapting the ad-hoc services

Beyond the context of the technical infrastructures of the Data Centre area, manage all services/suppliers concerned and the external appearance of the building, working in coordination with its owner’s technical /operational departments

With the assistance of the IT and Controls departments, ensure the proper operation of the site’s BMS

Ensure that resources allow the infrastructure monitoring and efficient usage at all times

Support and monitor the maintenance service providers daily and keep up to date the Computerized Maintenance Management System (CMMS) in accordance with VANTAGE’s requirements

Participate in regular audits which are designed to assess the level of service continuity and analyze risks

Implement improvement plans arising from diverse data center operation activities and observations.

Job Requirements

Technical training (advanced technician or engineer level) in one of the following fields: electricity (electric generators, UPS, low-voltage distribution), air conditioning, fire and physical safety and security (access control, video and anti-intrusion systems) or centralized building management systems

Data Center experience, ideally in data center operations or similar mission-critical environments

Demonstrate knowledge in operating, maintaining, repairing, inspecting, and testing critical electrical distribution systems, HVAC systems, and building management/automation equipment

Technical versatility

Supervision of Level II, III, and IV maintenance works on the site infrastructure

Reactivation of circuit breakers in low-voltage electrical equipment

Supervision of preventive and corrective maintenance activities

Readings and measurements on equipment

Good communication skills with third parties and internal customers

Ability to demonstrate a proactive approach and the capacity to generate new ideas

Highly motivated at problem-solving

Attention to detail and a genuine commitment to following up on actions

Good writing skills

Everyday use of standard office equipment

Proven skills in the use of software, such as BMS, Computerized Maintenance Management Systems and MS Project

Candidates must possess reliable transportation for reporting to work for shifts, or emergencies

Travel is expected to be less than 5%, occasionally for training purposes

Potential employees must complete a background check successfully

English and German language minimum level B2

Physical activities and requirements

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Raised floor work. Must be able to maneuver and work underneath and around raised floor of varying heights.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.