Head of IT Support

vor 4 Wochen

Geneva, Schweiz IT Advanced Consulting SA Vollzeit
Job Description
  • En tant que responsable de l'équipe de support informatique (Service Desk et Field Service), vous veillez au bon fonctionnement, à l'organisation et au développement de l'équipe.
  • Vous coordonnez le traitement, la priorisation et la résolution des demandes et des incidents.
  • Vous assurez la communication interne concernant les systèmes d'information et analysez les indicateurs clés.
  • Vous développez et optimisez les services, processus et documentations informatiques.
  • Vous participez à l'élaboration et à la mise en œuvre de la stratégie informatique.


Requirements
  • Formation : Diplôme universitaire (Uni/ETH, HES, ES)
  • Expérience professionnelle : Minimum 3 ans en tant que gestionnaire du support informatique dans le commerce de détail (de préférence), avec une expérience en gestion d'équipe.
  • Excellentes compétences sociales, capacité à interagir avec tous types d'interlocuteurs.
  • Ouverture d'esprit et orientation service.
  • Connaissance de Service Now, 
  • Résistance au stress et capacité d'adaptation à des rythmes de travail fluctuants.
  • Certification ITIL.
  • Français (courant) / Allemand (excellentes connaissances)


Benefits
  • Participation aux frais de déplacement et réductions sur les offres de covoiturage et de leasing
  • Nombreuses offres de loisirs et de formation continue, notamment la participation aux coûts des formations
  • Offre exhaustive en matière de prévention santé, notamment des réductions sur les abonnements de fitness et des rabais
  • Consultation sociale et familiale gratuite et confidentielle
  • Petites attentions à l’occasion d’anniversaires de service, notamment un congé payé
  • Conditions spéciales pour certaines assurances ainsi que pour les comptes privés et de placement


Requirements
Bildung: Études achevées (Uni/EFP, HES, ES) Expérience professionnelle: 3 ans minimum en qualité de responsable de support informatique dans la grande distribution, un atout, avec une gestion d’équipe. Excellentes qualités relationnelles, capacité à interagir avec tous types d’interlocuteurs. Ouverture d’esprit et sens du service. Résistance au stress et adaptabilité aux fluctuations de rythmes de travail. Certification ITIL Français (couramment) Allemand (excellentes connaissances)

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