Supporter IT
vor 1 Monat
Votre mission
Vous serez le point de contact privilégié des utilisateurs pour leurs demandes de service et signalement d'incidents. Prenant en charge le support de niveau 1 vous vous assurerez que les demandes des utilisateurs soient traitées dans le respect des niveaux de service.
Vos responsabilités principales
- réceptionner et comprendre (téléphone, e-mail, outils de ticketing, visite) les requêtes des utilisateurs et les saisir dans l'outil de ticketing,
- qualifier les incidents et requêtes et assigner la requête au niveau de support adéquat,
- assurer le premier niveau de support dans le respect des SLA,
- assurer le suivi des tickets, communiquer quant à l'avancement de la résolution, répondre aux demandes de service et aux signalements d'incidents,
- contribuer à maintenir à jour la connaissance des composants du système d'information installés et stockés (CMDB et gestion des stocks),
- participer au service de piquet 24/7,
- connaitre et implémenter les processus d'entreprise relatifs à l'activité du service desk et contribuer à leur amélioration continue.
Votre profil
- CFC informatique ou équivalent,
- une expérience de trois ans minimum dans une fonction similaire,
- connaissance de la gestion des demandes par tickets (Service Desk),
- connaissances approfondies de l'environnement Windows et Active Directory,
- connaissances des best practice ITIL serait un atout,
- disponibilité à participer au service de piquet 24/7 (1 semaine sur cinq en moyenne),
- sens aigu de la relation client,
- capacité à résistance au stress,
- excellente communication écrite et orale.
Êtes-vous intéressé-e ?
Nous espérons que ce poste saura éveiller votre curiosité et vous donnera envie de contribuer au déploiement de notre stratégie multimodale qui définit la vision globale en matière de mobilité à long terme
Nous nous appliquons à réduire au maximum notre impact sur l'environnement, c'est pourquoi nous acceptons uniquement les dossiers complets reçus sur notre plateforme de recrutement.
-
IT Onsite Support
vor 2 Wochen
Geneva, Schweiz AXEPTA SA VollzeitOffre d'emploi : IT Onsite SupportLieu : GenèveContrat : Mission CDIDisponibilité : Dès que possibleLangue : Anglais impératifDescription du poste :En tant que IT Onsite Support, vous serez responsable de la prise en charge des demandes techniques et de la résolution des incidents sur site pour garantir une continuité optimale des opérations...
-
It Onsite Support
Vor 5 Tagen
Geneva, Schweiz AXEPTA SA VollzeitOffre d'emploi : IT Onsite SupportLieu : GenèveContrat : Mission CDIDisponibilité : Dès que possibleLangue : Anglais impératif Description du poste :En tant que IT Onsite Support, vous serez responsable de la prise en charge des demandes techniques et de la résolution des incidents sur site pour garantir une continuité optimale des opérations...
-
IT Onsite Support Analyst
vor 2 Monaten
Geneva, Schweiz LHH VollzeitFor one of our clients a banking company, in Geneva, we are recruiting for a long-term mission an IT Onsite Support Analyst who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you Responsibilities : As an IT...
-
IT Onsite Support Analyst
vor 2 Monaten
Geneva, Schweiz Adecco Human Resources AG VollzeitFor one of our clients a banking company, in Geneva, we are recruiting for a long-term mission an IT Onsite Support Analyst who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you Responsibilities :As an IT Onsite...
-
IT Onsite Support Analyst
vor 2 Monaten
Geneva, Schweiz LHH VollzeitFor one of our clients a banking company, in Geneva, we are recruiting for a long-term mission an IT Onsite Support Analyst who is open-minded and client-oriented, is passionate about his work, who believes in success and has a strong team spirit. Are you looking for you next challenging position? This opportunity is for you Responsibilities :As an IT...
-
Corporate IT Support Specialist
vor 6 Monaten
Geneva, Schweiz Ripple VollzeitAt Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more...
-
IT Support L2
vor 3 Monaten
Geneva, Schweiz Michael Page VollzeitIT support level 1&2Participating in a wide variety of challenging IT projects along with the teamManage incidents tickets & resolve issues including software, hardware, and network problemsManage and deploy software installations, patches, and updates to ensure systems are up-to-date and secureInvestigate recurring technical issues to identify root causes...
-
Coordinateur Support IT
vor 2 Wochen
Geneva, Schweiz Trustinfo SA VollzeitVous avez de l’expérience dans la gestion d’équipes IT tout en restant impliqué(e) dans le support technique ? Rejoignez-nous !Vos missions :Encadrer, motiver et animer l’équipe du Service DeskParticiper activement au support de niveau 1 et 2, en intervenant directement pour résoudre des incidentsAssurer la planification et la répartition des...
-
IT Support L2
vor 2 Monaten
Geneva, Schweiz Michael Page - Switzerland VollzeitAbout Our Client Company based in Geneva Job Description IT support level 1&2 Participating in a wide variety of challenging IT projects along with the team Manage incidents tickets & resolve issues including software, hardware, and network problems Manage and deploy software installations, patches, and updates to ensure systems are up-to-date and...
-
IT Onsite support level 2
vor 1 Monat
Geneva, Schweiz AXEPTA SA VollzeitExperience requiredAt least 3-years' experience in a similar roleMain responsabilitiesManage User Service Requests and Incidents assigned to the teamManage Work Orders assigned to the teamProvide support to VIP's and Trading RoomProvide support for Video Conference in the meeting roomsConfigure, install and support PC hardware (desktop, Thin Client, laptop,...
-
IT Support Engineer
vor 2 Monaten
Geneva, Schweiz Michael Page VollzeitThis position is key to ensuring smooth operations within a high-pressure environment, supporting users. As the go-to person for technical issues, you'll play a critical role in ensuring the IT infrastructure is reliable and secure, while also contributing to the maintenance and administration of servers (SCCM, VM, AD). Strong communication skills in both...
-
IT Support Engineer
vor 2 Monaten
Geneva, Schweiz Michael Page - Switzerland VollzeitAbout Our Client Our client is an international company within the Financial Services sector. Job Description This position is key to ensuring smooth operations within a high-pressure environment, supporting users. As the go-to person for technical issues, you'll play a critical role in ensuring the IT infrastructure is reliable and secure, while also...
-
IT Support
vor 1 Woche
Geneva, Schweiz Michael Page - Switzerland VollzeitAbout Our Client Our client is a private bank located in Geneva. It's a permanent position and it's On-site Support. Job Description Provide support and management of the end-user IT environment, including: Productivity Tools: Microsoft 365, Adobe Acrobat Content Management Systems: Microsoft SharePoint Business Applications: Core Banking System (S2I),...
-
IT Support
vor 1 Woche
Geneva, Schweiz Michael Page VollzeitProvide support and management of the end-user IT environment, including:Productivity Tools: Microsoft 365, Adobe AcrobatContent Management Systems: Microsoft SharePointBusiness Applications: Core Banking System (S2I), Bloomberg, RefinitivCommunication Systems: Cisco (video conferencing, IP telephony, WebEx)Operating Systems: Windows 10/11Hardware: Laptops,...
-
IT Support
Vor 7 Tagen
Geneva, Schweiz Michael Page VollzeitProvide support and management of the end-user IT environment, including:Productivity Tools: Microsoft 365, Adobe AcrobatContent Management Systems: Microsoft SharePointBusiness Applications: Core Banking System (S2I), Bloomberg, RefinitivCommunication Systems: Cisco (video conferencing, IP telephony, WebEx)Operating Systems: Windows 10/11Hardware: Laptops,...
-
Technicien Support IT Workspace One
vor 3 Wochen
Geneva, Schweiz Enova Consulting VollzeitNous recherchons pour un client de renom basé à Genève un(e) Technicien(ne) Support Bureautique Workspace One (F/H).Vos missions En tant que Technicien Support Bureautique N2, vous travaillerez sur la configuration et le support des dispositifs sous environnement Windows et autres solutions de gestion de parc informatique. Vos missions incluront...
-
Technicien Support IT Workspace One
vor 3 Wochen
Geneva, Schweiz Enova Consulting Vollzeit📜 Nous recherchons pour un client de renom basé à Genève un(e) Technicien(ne) Support Bureautique Workspace One (F/H). Vos missions 🎯 En tant que Technicien Support Bureautique N2, vous travaillerez sur la configuration et le support des dispositifs sous environnement Windows et autres solutions de gestion de parc informatique. Vos missions...
-
Technicien Support IT Workspace One
vor 3 Wochen
Geneva, Schweiz Enova Consulting Vollzeit📜 Nous recherchons pour un client de renom basé à Genève un(e) Technicien(ne) Support Bureautique Workspace One (F/H). Vos missions 🎯 En tant que Technicien Support Bureautique N2, vous travaillerez sur la configuration et le support des dispositifs sous environnement Windows et autres solutions de gestion de parc informatique. Vos missions...
-
Support Engineer
vor 6 Monaten
Geneva, Schweiz SonarSource VollzeitOn a daily basis, you willHelp customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database,...
-
ETRM Application Support Analyst
vor 3 Monaten
Geneva, Schweiz Vitol VollzeitCompany Description Vitol is a leader in the energy sector with a presence across the spectrum: from oil through to power, renewables and carbon. From 40 offices worldwide, we seek to add value across the energy supply chain, including deploying our scale and market understanding to help facilitate the energy transition. To date, we have committed over...