Salesforce Service CloudTechnical Lead
vor 4 Wochen
In this role, you can expect to
Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.Oversee complex workflow rules, data segmentation, and triggers and drive process improvements and innovations.Lead Service Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mappingBe the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSCSupport and educate/train our users on best practices in utilizing SFSC tools.Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionalityThe skills you will demonstrate
5+ years of experience in technology implementation for full-lifecycle enterprise software projects.2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrationsUnderstanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & LightningAbility to assess the gap and impact of new requirements on current Salesforce implementationTeam player with the ability to communicate effectively on technical topics and progress with different stakeholdersCreative and analytical thinker with the capacity to challenge requirements and focus on deliveryProven ability to design and implement new processes and facilitate user adoptionSalesforce.com Certification in Service Cloud, Architect, and/or Administration is a strong assetWhy you will love it here• We value a safe work culture - founded in respect, kindness, and the right to fail.• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate• Work-life balance - a healthy work-life balance is very important at Sonar. • Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success We're happy to support all employees in this journey if desired.-
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