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Application Support Analyst

vor 3 Monaten

Geneva, Schweiz Bottomline Vollzeit

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team

THE ROLE:

The Application Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

We operated in a hybrid work model. 3 days per week in office

HOW YOU WILL CONTRIBUTE:

Analyse, understand, and reproduce situations existing within Bottomline productsDefine and request configuration and code solutionsDeliver high quality technical directivesFollow-up, resolve or escalate of cases using ITIL proceduresTrack, describe and update the cases in our ITSM management systemCommunicate clearly with the different internal, third party and client teamsManage multiple cases in parallelBe part of a shared 24/7 OnCall rotation 

QUALIFICATIONS:

Knowledge & Experience

Experience with Linux machine operating systems & scriptingUnderstanding of ITIL processes. ITIL 4 foundation certification would be a plus.Proficiency of SQL queriesExperience with Knowledge base management using KCS methodologyKnowledge of Fintech environment would be an advantage but not required

Personal Attributes

Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Exceptional customer service orientation.Experience working in a team-oriented, collaborative environmentTo be rigorous, methodical, and organisedSense of responsibility appropriate to the banking industryExceptional oral and written communication skills Highly self-motivated and directed.Multi-tasking abilities

Formal Education & Certification

University Degree in IT or equivalent such as Engineering school and between 2 to 4 years’ experience in a similar role.

Languages

It is required to be fluent in English.

Only the applications matching the required skills will be taken into consideration

*