Client Life Cycle Management Analyst, Quality Assurance
vor 6 Monaten
The opportunity: Client Life Cycle Management Analyst, Quality Assurance - Fixed Term Contract 18 Months
At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.
The role holder will work closely with PBRSG (PBRS - Guernsey Branch) CLM Teams to ensure completion at required quality standards. This role includes an element of coaching and training of Customer Due Diligence (CDD) based on trends from Quality Assurance to maintain compliance, sharing best practices in order to drive improvements in customer service, quality and consistency against standards and frameworks, performing diverse set of controls.
The role holder will use the appropriate internal and Global frameworks: CDD Global Standards and Financial Crime Compliance (FCC) related activities, including the completion of Enhanced Due Diligence, Sanctions and recognition of High Risk/SCC accounts.
The role holder will review a sample of completed Onboarding and Periodic Reviews to ensure all areas of risk and financial crime risk are considered by the business and CLM Teams / Relationship Managers and work with them to ensure the correct remedial action taken in line with the Banks’ attitude to risk. Key areas of responsibility are as follows:
• Maintain the quality of the CDD end to end process has been followed correctly for onboarding and existing to bank clients
• Perform controls related to PBRS CLM activities (Tax related control, static data changes etc.)
• Quality check a percentage of finalized cases depending on the risk rating
• Feedback of errors and common trends to CLM, Front Office teams and the Business
• Supporting the Quality Control Manager by organizing and running of group training sessions to enhance quality results
The main aspects of the role of Subject Matter Expert are :
• Ensuring PBRSG CLM due diligence reviews are undertaken to the required quality and detail on a timely basis,
• Recommending/undertaking further due diligence where required. Ensuring a conclusion is reached with regards to risk, additional due diligence
• Communicating effectively and ability to lead discussions regarding complex queries with Quality function, Compliance, RM or Front Office contacts
• Timely and accurate reporting of SME / Compliance related Management Information.
• Providing support, training and coaching to the PBRS CLM Teams on interpretation of the guidance
• Undertaking reviews of extended due diligence to assess risk. Providing comments and helping the Specialists / Front office to escalate to frontline for agreement and approval
• Perform research via internal and external sources, gather and analyze documentation in accordance with local regulatory
Are you interested ? Do you have Working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industry ? Do you enjoy to be part of a cohesive team ?
If you answered yes to any of these questions, we want to hear from you
What you will do
Complete quality assurance checks to ensure standards are met and also in line with KPI Consider customer impact and business outcomes and act as escalation point for any Quality related concerns Build strong network relationships to ensure the delivery of remediation programs are met to a high standard. Ensure that minimum internal and external regulatory requirements are met Ensure concerns are highlighted through the correct escalation process Supporting CLM Teams and Front Office in updating PEDRs and Account opening profiles in accordance with the Group Policy Supporting CLM Teams and Front Office in producing timely, high quality CDD profiles and address quality issues To have a good understanding of the GPB Policy, Line of Business procedures, local regulatory requirements and DIMs, Understand and comply with internal control standards with no breaches of regulatory requirements complete, Supporting Production teams to implement changes to the GPB policies effectively. RequirementsYou should apply if you have:
Working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industryCan-do and problem solving attitude
At ease under pressure and demonstrating good resilience
Strong teamwork initiative.
Good research and communication skills.
Ability to work professionally with all levels of staff and management.
Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)
Minimum of a Bachelor degree or relevant work experience
Fluent in English and French both written and spoken International profile with practice in another countries and multi-cultural experience is a plus Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
What you’ll get in return
We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
You can work your way and will have a say in when, where and how you and your team flexibly work together.
Our benefits will give you financial security, and can include:
Health & meal allowance, public transport or (e-)bike allowance. Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil. Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave. Emergency Childcare with the Red Cross, free of charges for HSBC employees. Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave. Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.We’ll give you a huge range of resources that support your mental, physical and social well-being, including:
Various sports and leisure activities organised by the employees for the employees. The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7. You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices. You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why
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